AutoCcOwner - Revision history

Tharn at 01:02, 14 August 2016

2016-08-14T01:02:02Z

← Older revision		Revision as of 21:02, 13 August 2016
Line 3:		Line 3:
	This scrip adds the new owner of a ticket to the Cc list when the owner is changed. This is useful if you want all successive (including the current) owners of a ticket to see followups of tickets.		This scrip adds the new owner of a ticket to the Cc list when the owner is changed. This is useful if you want all successive (including the current) owners of a ticket to see followups of tickets.

	Description: AutoCcOwner		Description: AutoCcOwner
	Condition: On Owner Change
	Action: User Defined		Condition: On Owner Change
	Custom action preparation code:
			Action: User Defined

			Custom action preparation code

			<pre>
	my $last_id = $self->TransactionObj->NewValue;		my $last_id = $self->TransactionObj->NewValue;
	my $temp_user = RT::User->new();		my $temp_user = RT::User->new();
Line 14:		Line 19:
	Email => $last_email);		Email => $last_email);
	return 1;		return 1;

			</pre>

	Custom action cleanup code:		Custom action cleanup code:
	return 1;		return 1;

	Template: Global template: Blank		Template: Global template: Blank

Admin: 3 revisions imported

2016-04-06T20:03:16Z

3 revisions imported

← Older revision		Revision as of 16:03, 6 April 2016
(No difference)

75.101.47.18: /* AutoCcOwner */

2012-05-15T17:12:03Z

AutoCcOwner

New page

=== AutoCcOwner ===

This scrip adds the new owner of a ticket to the Cc list when the owner is changed. This is useful if you want all successive (including the current) owners of a ticket to see followups of tickets.

Description: AutoCcOwner
Condition: On Owner Change
Action: User Defined
Custom action preparation code:
my $last_id = $self->TransactionObj->NewValue;
my $temp_user = RT::User->new();
$temp_user->Load($last_id);
my $last_email = $temp_user->EmailAddress();
$self->TicketObj->AddWatcher( Type => "Cc",
Email => $last_email);
return 1;

Custom action cleanup code:
return 1;
Template: Global template: Blank

You can also change the:

$self->TicketObj->AddWatcher( Type => "Cc",
Email => $last_email);

to:

$self->TicketObj->AddWatcher( Type => "AdminCc",
Email => $last_email);

to make this add the owner as [[AdminCc]].

Update: thinking back: this is silly. You just need to make a script that notifies the current owner and use the [[AutoCcLastOwner]] to add previous owners.

-- Comment: I don't think it's silly. If you notify Owner and adminCC with separate scrips, you get multiple "Outgoing mail recorded" lines cluttering the ticket. This is nice and clean IMO.