Tharn at 19:47, 14 August 2016

2016-08-14T19:47:13Z

← Older revision		Revision as of 15:47, 14 August 2016
Line 9:		Line 9:
	Custom Condition:		Custom Condition:

			<pre>
	return undef unless ( ($self->TransactionObj->Type eq "Create") \|\|		return undef unless ( ($self->TransactionObj->Type eq "Create") \|\|
	( $self->TicketObj->FirstCustomFieldValue('Urgency') eq "High"));		( $self->TicketObj->FirstCustomFieldValue('Urgency') eq "High"));
	return 1;		return 1;
			</pre>

	Action: User Defined		Action: User Defined
Line 18:		Line 19:
	Custom action preparation code:		Custom action preparation code:

			<pre>
	$self->TicketObj->AddWatcher( Type => "Cc",		$self->TicketObj->AddWatcher( Type => "Cc",
	Email =>"address\@email.com");		Email =>"address\@email.com");
Line 24:		Line 26:
	$self->TicketObj->QueueObj->Cc->MemberEmailAddresses );		$self->TicketObj->QueueObj->Cc->MemberEmailAddresses );
	return 1;		return 1;
			</pre>

	Custom action cleanup code:		Custom action cleanup code:

Admin: 2 revisions imported

2016-04-06T20:03:12Z

2 revisions imported

New page

You can use this [[Scrip]] to add a [[Watcher]] to a particular ticket. One possible use would be to have tickets of a particular urgency (as in the custom condition below) forwarded to an 'emergency' email address, or to someone's phone via an email-SMS gateway.

Note that you need to set up two scrips for this: the first to add the extra Watcher, and the second to send the email. This is because of the order in which RT runs through its automatic & user-defined actions.

'''First scrip'''

Condition: User Defined

Custom Condition:

return undef unless ( ($self->TransactionObj->Type eq "Create") ||
( $self->TicketObj->FirstCustomFieldValue('Urgency') eq "High"));
return 1;

Action: User Defined

Custom action preparation code:

$self->TicketObj->AddWatcher( Type => "Cc",
Email =>"address\@email.com");
push( @{$self->{'To'}},
$self->TicketObj->Requestors->MemberEmailAddresses,
$self->TicketObj->QueueObj->Cc->MemberEmailAddresses );
return 1;

Custom action cleanup code:

1;

Template: Global Template: Transaction

'''Second scrip'''

Condition: On Create

Action: Notify Ccs

Template: Global Template: Transaction

* I had problems with scrip order to get this to work. The Notify scrip has to be executed after the Add CC scrip. See [[ScripExecOrder]]

See also: [[ManualScrips]], [[WriteCustomAction]], [[WriteCustomCondition]]

AddWatcherPerTicket - Revision history

Tharn at 19:47, 14 August 2016

Admin: 2 revisions imported