Admin: 5 revisions imported

2016-04-06T20:03:12Z

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Several days ago I downloaded Request Tracker to evaluate it as Project Managemnet / Bug Tracker / Helpdesk / Knowledge Management and Collaboration platform for a new service. Yes, I needed all in one. I was astonished by the flexibility of RT 4.0.2. It provides all of the above mentioned functionality a startup business would need.

However I did not find a Rich Text editing textarea CustomField type?!?! How a splendid tool like RT misses such "''native''" feature?
After grepping for a day, playing with Articles and looking at the source I got (I think so) the application layout and architecture.

The Tickets already provide Rich Text editing functionality. The used editor is [http://ckeditor.com/ CKEditor]. So there should be an easy way to add RichTextCustomFields functionality.

The most simple solution is to copy the EditCustomFieldText template from /whereyouinstalled/rt4/share/html/Elements/ to /whereyouinstalled/rt4/local/html/Elements/ and edit it so it start rendering as a CKEditor box.

Here is my snippet from local/html/Elements/EditCustomFieldText.

<nowiki>
%# RichText editing of values
%# for CustomField with ID 1 only please.
% if($CustomField->Id == 1) {
<script>
CKEDITOR.replace( '<%$NamePrefix . $CustomField->Id%>-Values' );
</script>
% }
</nowiki>
Thats it.

AddRichTextEditorToCustomField - Revision history

Admin: 5 revisions imported