Tharn at 00:51, 14 August 2016

2016-08-14T00:51:18Z

← Older revision		Revision as of 20:51, 13 August 2016
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	It also triggers if the custom field is changed, but makes no effort to delete any links.		It also triggers if the custom field is changed, but makes no effort to delete any links.

	<~~nowiki~~>my $cfname = 'SerialNumber';		<pre>
			my $cfname = 'SerialNumber';
	my $cf = RT::CustomField->new(RT->SystemUser);		my $cf = RT::CustomField->new(RT->SystemUser);
	$cf->LoadByName(Name => $cfname);		$cf->LoadByName(Name => $cfname);
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	1;		1;
	</~~nowiki~~>		</pre>

Admin: 2 revisions imported

2016-04-06T20:03:12Z

2 revisions imported

New page

This isn't really an action, but actually used as a condition which is also acting. Which probably means it could be written better, but here goes.

We use it to check for serial numbers on an incoming repair queue. If the serial numbers match, the unit to be repaired has been seen before, so create [[RefersTo]] links between them.

It also triggers if the custom field is changed, but makes no effort to delete any links.

<nowiki>my $cfname = 'SerialNumber';
my $cf = RT::CustomField->new(RT->SystemUser);
$cf->LoadByName(Name => $cfname);
my $cfid = $cf->Id();

# If create or change to custom field
unless (
( $self->TransactionObj->Type eq "CustomField"
&& $self->TransactionObj->Field == $cfid )
|| $self->TransactionObj->Type eq "Create"
) {
return 0;
}

my $sn = $self->TicketObj->FirstCustomFieldValue($cfname);

my $tickets = new RT::Tickets(RT->SystemUser);
#$tickets->LimitQueue( VALUE => $queuename);
$tickets->LimitCustomField(
CUSTOMFIELD => $cfid,
OPERATOR => '=',
VALUE => $sn
);

my $i=0;
while (my $ticket = $tickets->Next) {
if ($ticket->id != $self->TicketObj->id) {
$i++;
$self->TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id);
}
}

# This means you can use it as a condition and have another action if it did something
unless ($i > 0) {
return 0;
}

1;
</nowiki>

AddRefersToOnEqualCustomField - Revision history

Tharn at 00:51, 14 August 2016

Admin: 2 revisions imported