Admin: 2 revisions imported

2016-04-06T20:03:12Z

2 revisions imported

New page

This [[Template]] part adds ticket custom field values to mail.

{
# old RT versions may be need:
# my $CustomFields = $Ticket->QueueObj->CustomFields();
my $CustomFields = $Ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
my $CustomFieldValues=$Ticket->CustomFieldValues($CustomField->Id);
$OUT .= $CustomField->Name;
if ($CustomFieldValues->Count) {
my $spacer;
if ( $CustomField->Type ne 'FreeformMultiple' and
$CustomField->Type ne 'SelectMultiple' ) {
$spacer = " " x (20 - length($CustomField->Name));
} else {
$spacer = "\n";
}
$OUT .= ":" . $spacer;
} else {
$OUT .= ":\n";
next;
}
while (my $CustomFieldValue = $CustomFieldValues->Next) {
$OUT .= " " if ( $CustomField->Type eq 'FreeformMultiple' or
$CustomField->Type eq 'SelectMultiple' );
$OUT .= $CustomFieldValue->Content . "\n";
}
$OUT .= "\n" if ( $CustomField->Type eq 'FreeformMultiple' or
$CustomField->Type eq 'SelectMultiple' );
}
$OUT;
}

This works for Ticket Level custom fields. This will not list Transaction Custom Fields.

In order to access Transaction Custom fields e. g. in a Template, it is necessary to enable the [[TransactionBatch]] stage. If this is not enabled, a script might trigger a Template at a point in time when the custom field is not yet available because it had not been processed yet.

The following worked for me (Debian, rt 3.4.1, to include a Transaction custom field in a template that is triggered by a scrip running on "[[TransactionBatch]]".

my $OwnCustomFieldValue;
my $ViValue;
my $TicketObj = $Ticket;
my $OwnObjectCustomFields = $TicketObj->Transactions;

$OwnContent = $Transaction;
$OwnCustomFieldValue=$OwnContent->CustomFieldValues;

while (my $SingleOwnCustomFieldValue = $OwnCustomFieldValue->Next)
{
$ViValue=$SingleOwnCustomFieldValue->Content;
$RT::Logger->debug( "> CustomField: $ViValue <<<<<<<< \n\n" );
}

I assume that it is also possible to access custom-field name via [[CustomField]]->Name and the custom-field type via [[CustomField]]->Type.

AddCustomFieldsValuesToMail - Revision history

Admin: 2 revisions imported