AddAdminCcAndChangeQueue - Revision history

Tharn at 00:50, 14 August 2016

2016-08-14T00:50:14Z

← Older revision		Revision as of 20:50, 13 August 2016
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	On a queue with several admin[[CCs]] there was one slightly different task that needed to included one other person. Rather than create a second queue with its own list of Admin CC's and require everyone to watch two queues we made a second queue and added this script to move the tickets to the main queue. The web form for the special jobs routes them to the special queue, where the script adds the adminCC and changes the assigned queue to the main queue.		On a queue with several admin[[CCs]] there was one slightly different task that needed to included one other person. Rather than create a second queue with its own list of Admin CC's and require everyone to watch two queues we made a second queue and added this script to move the tickets to the main queue. The web form for the special jobs routes them to the special queue, where the script adds the adminCC and changes the assigned queue to the main queue.

	<~~nowiki~~>Description: AddAdminCC and change queue		<pre>
			Description: AddAdminCC and change queue
	Condition: On Create		Condition: On Create
	Action: User Defined		Action: User Defined
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	}		}
	return 1;		return 1;
	</~~nowiki~~>		</pre>

Admin: 2 revisions imported

2016-04-06T20:03:11Z

2 revisions imported

New page

On a queue with several admin[[CCs]] there was one slightly different task that needed to included one other person. Rather than create a second queue with its own list of Admin CC's and require everyone to watch two queues we made a second queue and added this script to move the tickets to the main queue. The web form for the special jobs routes them to the special queue, where the script adds the adminCC and changes the assigned queue to the main queue.

<nowiki>Description: AddAdminCC and change queue
Condition: On Create
Action: User Defined
Template: Global Template: Admin Comment
Stage: Transaction Create
Custom Action Prep Code:

return 1;

Custom Action Cleanup Code:

# add adminCC
my $admincclist = $self->TicketObj->AdminCc;
my $user = RT::User->new($RT::SystemUser);
$user->LoadByEmail('somebody@somewhere.com');
$admincclist->AddMember($user->Id);

# Change queue
my $newqueue = "some_queue_number";
my $T_Obj = $self->TicketObj;

$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #". $newqueue );
my ($status, $msg) = $T_Obj->SetQueue($newqueue);
unless ($status) {
$RT::Logger->warning("unable to set new queue: $msg");
return undef;
}
return 1;
</nowiki>