AutogeneratedPassword

2016-07-14T15:36:50Z

Ubergeek42: Fix formatting

Solution for User Password + Viewing ticket status

The following template will send users an auto-generated random pronounceable password if inserted into an autoreply template. Users who have previously submitted tickets but not yet had a password assigned will have a password assigned and sent on submission of their first new ticket. (All previous tickets will still show up in the web ui) --[[JesseVincent]]

Add this line to the if statement if you do not want to auto generate a password for people that logon using ldap credentials from your domain. I had to do this because I am using RT::Authen::[[ExternalAuth]].

($Ticket->[[RequestorAddresses]] !~ m/domain\.com$/i) &&

Note: fixed variable case error below as described at http://gossamer-threads.com/lists/rt/users/26492?search_string=password;#26492

<pre><nowiki>Subject: AutoReply: {$Ticket->Subject}

Greetings,

This message has been automatically generated in response to the
creation of a helpdesk call:

"{$Ticket->Subject()}",

a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string
in the subject line of all future correspondence about this issue.

{
*RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;

if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
(!$Transaction->CreatorObj->Privileged) &&
($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
) {

my $user = RT::User->new($RT::SystemUser);
$user->Load($Transaction->CreatorObj->Id);
my ($stat, $pass) = $user->SetRandomPassword();

if (!$stat) {
$OUT .=

"An internal error has occurred. RT was not able to set a password for you.
Please contact your local RT administrator for assistance.";

}

$OUT .= "
You can check the current status and history of your requests at:

".$RT::WebURL."

When prompted, enter the following username and password:

Username: ".$user->Name."
Password: ".$pass."

";
}
}

Thank you.
{$Ticket->QueueObj->CorrespondAddress()}

-------------------------------------------------------------------------
{$Transaction->Content()}
</nowiki></pre>

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AutogeneratedPassword