TwoColumnTicketLayout

2019-02-15T22:40:55Z

Robmunsch: /* Using the theme editor */

With a little CSS the ticket display page can be switched to a two-column layout, with history and metadata side by side. Use one of these methods. This customization is found to work on RT 4.0.x.
==Using a callback==
Place this code in '''Callbacks/TwoColumnTicketLayout/Ticket/Display.html/Initial''':
<code><nowiki>
<style type="text/css">
.summary { margin-top: 1em; width: 35%; float: right; }
.history { width: 64%; }
div#body > br { display: none; }
div.history hr.clear { clear: none; }
table.ticket-summary td.boxcontainer { display: block; }
table.ticket-summary td.boxcontainer:first-child { width: auto; }
table.ticket-summary input#NewReminder-Subject { width: 100%; }
div#ticket-history div.downloadattachment { display: none; }
</style>
</nowiki></code>

==Using the theme editor==

* Log in to RT with an admin account or as root

* Open the Theme editor: Admin → Tools → Theme

* Add this bit of CSS code:<br />

<pre>/* Two column ticket layout */
body#comp-Ticket-Display .summary { margin-top: 1em; width: 35%; float: right; }
body#comp-Ticket-Display .history { width: 64%; }
body#comp-Ticket-Display div#body > br { display: none; }
body#comp-Ticket-Display div.history hr.clear { clear: none; }
table.ticket-summary td.boxcontainer { display: block; }
table.ticket-summary td.boxcontainer:first-child { width: auto; }
table.ticket-summary input#NewReminder-Subject { width: 100%; }
div#ticket-history div.downloadattachment { display: none; }</pre>

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TwoColumnTicketLayout