Request Tracker Wiki - User contributions [en]

Kerberos SSO with Active Directory Integration

2019-09-09T21:33:09Z

Mdfinn: Numbered list formatting was broken. Changed to bulleted list.

== '''Goal''' ==
Users should transparently log in to Request Tracker with AD domain credentials.

== '''Overview''' ==
Apache authenticates users using mod_auth_kerb and passes the authenticated username to RequestTracker. If the users exists in RT, they will be logged in automatically. If the user does not exist, an unprivileged user will be created using details from AD (email, full name etc) and then logged in.

=='''Installation'''==
* Download all of the relevant files from [http://www.amnet.net.au/~anguswarren/ here]
** If anyone knows how to upload files to wikia, please upload them from my webspace and remove the link :)
** I will put the patch file in the appendix below, in case my hosting goes down at some stage in the future.
* Install Request Tracker onto apache
** Set up your basic configuration, confirm everything is working
* Install RT::Authen::ExternalAuth (I tested on version 0.09)
** Setup RT to authenticate against AD using LDAP
** Test and confirm that everything is working as expected, with manually typed usernames and passwords
* Install mod_auth_kerb and configure to authenticate against your AD
** This is the step that will cause the most issues, there is plenty of documentation out there though
** I suggest setting up a location like /private and testing against that, until you have the authentication working successfully, then apply it to the RT directory/virtualhost and test it further
* Test and ensure that mod_auth_kerb is authenticating the RT location/virtualhost.
** If this is setup correctly, RT will still be prompting for a username and password.
* Update "$RT4_HOME/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm"
** I have supplied a patch file and also the modified file
* Add this configuration line to your RT_SiteConfig.pm file:
** Set($StripStringFromRemoteUser, "\@DOMAIN.LOCAL");
** You need the backslash to escape the "@" symbol. Single quotes might have worked, but I have not tested them.
** This removes the domain name from your username before trying to authenticate
* Check to see if it is now working.

== '''Notes''' ==
=== '''Kerberos''' ===
Kerberos is a pain in the ass. Check that the SPN is valid against the hostname that you are connecting to and that you do not have a duplicate SPN configured in AD. The following code will check for duplicate SPN's
ldapsearch -h dc01.domain.local -x -W -D "Administrator@domain.local" \
-b "DC=DOMAIN,DC=LOCAL" 'serviceprincipalname=*' serviceprincipalname | \
grep 'Name:' | sort | uniq -d

To Generate your keytab, the easiest way is to run this command from the linux host after joining the domain.
net ads keytab add HTTP -U Administrator

If you are using a virtual server and the name you connect with is not the same as the domain computers name, you will need to generate a keytab for the second hostname. At my company, the computers name is Support01 but we are connecting using rt.domain.local. Authentication will fail if the keytab does not match the hostname/fqdn you connect to. To generate a keytab for another hostname:
# Create a new user account for the SPN/keytab to be bound with, set the password never to expire.
# From the windows command line run the following command (obviously you will need to replace my values to match your enviroment)
#* ktpass -princ HTTP/rt.domain.local@DOMAIN.LOCAL -out C:\rt.domain.local.keytab -mapuser rt-kerb@domain.local --pass userspassword
# Move the keytab to the correct location on the apache host. (specified in the apache config file for your virtual host)

=== '''Firefox''' ===
Open about:config and change add the RT url to 'network.negotiate-auth.trusted-uris'

=== '''Internet Explorer''' ===
First, add the RT url to either the Trusted sites or the Intranet zone. Once you have done that, either
* set the security settings for that zone to allow "automatic logon with the current username and password."
* OR the lazy (efficient) way: Set the security level for the zone to "Low"
== '''Appendix'''==
This is the patch file:
*** ExternalAuth.pm.vanilla 2011-07-28 10:39:08.024453400 +0800
--- ExternalAuth.pm 2011-07-28 10:39:13.784799000 +0800
***************
*** 81,89 ****
# safely bypass the password checking later on; primarily because
# it's VERY unlikely we even have a password to check if an SSO succeeded.
$pass_bypass = 0;
! if(defined($username)) {
! $RT::Logger->debug("Pass not going to be checked, attempting SSO");
! $pass_bypass = 1;
} else {

# SSO failed and no $user was passed for a login attempt
--- 81,94 ----
# safely bypass the password checking later on; primarily because
# it's VERY unlikely we even have a password to check if an SSO succeeded.
$pass_bypass = 0;
!
! if(defined $ENV{'REMOTE_USER'}) {
! $username = $ENV{'REMOTE_USER'};
! if(defined $RT::StripStringFromRemoteUser) {
! $username =~ s/$RT::StripStringFromRemoteUser//;
! }
! $RT::Logger->debug("REMOTE_USER set to: $username");
! $pass_bypass = 1;
} else {

# SSO failed and no $user was passed for a login attempt
[[Category:SSO]]
[[Category:Kerberos]]
[[Category:LDAP]]
[[Category:Authentication']]
[[Category:Apache]]
[[Category:mod_auth_kerb]]

FastCGIConfiguration

2017-06-30T13:33:58Z

Mdfinn: Some nowiki tags were not closing properly because of indents; fixed.

{{OutdatedInstallGuide}}

As of the 12/19/2012, a fastcgi_server is in the libexec folder of your request_tracker path in debian. It is flawed in such a way (line 202; ''unless'' clause) that you cannot specify the socket file you want to use, it will always use the default one (specifying the pid file works though). For this very reason, the configuration values below correspond to the default ones of the fastcgi_server script.

Following are the initscript and the nginx configuration necessary to use it:

#!/bin/sh

RTPATH="/usr/share/request-tracker3.8/"
RTUSER=www-data
SOCKET_FILE=/var/cache/request-tracker3.8/fastcgi.sock
# if you want to use a IP connection instead, please modify the su line to start it with -p or --port option instead of the --socket one.
PID_FILE=/var/cache/request-tracker3.8/fastcgi.pid

case $1 in
start)
echo -n "Starting RT: "
cd $RTPATH
export FCGI_SOCKET_PATH
RTUSER_GROUP="`id -gn $RTUSER 2>/dev/null`"
if [ -n "$RTUSER_GROUP" ]
then
touch $PID_FILE $SOCKET_FILE;
chown $RTUSER:$RTUSER_GROUP $PID_FILE $SOCKET_FILE
fi
su $RTUSER -c "libexec/fastcgi_server --pidfile=$PID_FILE --socket=$SOCKET_FILE 2> /dev/null" &
echo "Started."
;;

stop)
echo -n "Stopping RT: "
PID="`cat $PID_FILE 2>/dev/null`"
if [ -n "$PID" ]
then
kill $PID
echo "Stopped."
rm -f $SOCKET_FILE $PID_FILE
else
echo "not running."
fi
;;

restart|force-reload)
$0 stop
$0 start
;;

*)
echo "Usage: /etc/init.d/rt { stop | start | restart }"
exit 1
;;
esac

server {
root /usr/share/request-tracker3.8/html;
index index.html index.htm;
server_name localhost debian;
location / {
rewrite ^/rt/(.*)$ /$1 last; # this line can be removed if the 50-debconf file is modified. (''Set($WebPath , "");'')
try_files $uri $uri/ index.html;
fastcgi_pass unix:/var/cache/request-tracker3.8/fastcgi.sock;
include /etc/nginx/fastcgi_params;
fastcgi_param SCRIPT_NAME "";
fastcgi_param PATH_INFO $uri;
}
}

<hr />'''NOTE: The information below is outdated. It is superseded by the documentation in docs/web_deployment.pod in the base RT tarball.'''

<hr />[https://www.soljerome.com/blog/2011/04/22/installing-request-tracker-on-ubuntu-with-nginx/ http://soljerome.com/blog/category/linux/nginx/], 4/22/2011 blog post about setting up

<ul><li>RT 3.8</li><li>nginx</li><li>MySQL</li><li>Ubuntu 10.04</li></ul>
-- MarkB

<hr />FastCGI is a variant to run RT server. You may want to read [[ManualApacheConfig]] to decide what you want to use.

Even if you decided to use [[FastCGI]] then anyway you must read [[ManualApacheConfig]]. It's sort of mandatory reading :)

Configuring RT to run in [[FastCGI]] mode is dead simple. However, configuring Apache is hard. If you are considering a single web server to use with RT, you might like to consider a fast and simple solution such as lighttpd, nginx or any of the commercial and free web servers available that support [[FastCGI]].

= Configuring RT 3.2 and newer to run in FastCGI mode =

When installing RT, run:

./configure \
--with-web-user="webuser" \
--with-web-group="webgroup" \
--with-rt-user="webuser" \
--with-rt-group="webgroup"

Don't forget to include other configuration options that matter to you, like --prefix. You will still need to customize [=etc/[[RT SiteConfig|RT_SiteConfig]].pm] using [=etc/[[RT Config|RT_Config]].pm] as a base, before you run `<code>make install</code>'. If you do not have `root' access to the server you are installing to, you can use `<code>fakeroot</code>' or a similar utility to use `<code>make install</code>'.

== Configuring RT to run as a dynamic FastCGI application ==

A dynamic [[FastCGI]] application is one in which the application process is dynamically started and stopped by the webserver process, on demand.

RT's [[FastCGI]] handler defaults to assuming it is being run as as a dynamic application. So, configure your web server to start <code>bin/mason_handler.fcgi</code> inside the RT installation directory for requests that it is to handle. The first time RT is accessed the web server will attempt to start RT.

Note that this is a less-than-ideal approach, security wise, since the RT application runs under the same user-id as the web server. A better approach would be to have the web server somehow switch users when starting RT. This is commonly achieved via set-uid wrappers, which are generally hard to debug when things go wrong. Also, you will be relying on the process manager included with your web server.

== Configuring RT to run as a static/external FastCGI application ==

A static/external [[FastCGI]] application is one in which the application is started manually or independently of the webserver, and the webserver connects to it when needed. This makes it easy to setup user separation between the RT process and the webserver process, but you lose out on the ability for the webserver to dynamically determine how many RT processes need to be running.

This is achieved by running the <code>bin/mason_handler.fcgi</code> script as the configured RT user, setting <code>FCGI_SOCKET_PATH</code> in the process environment to the location of the application socket, or a /hostname:port/ combination. This is a feature of the <code>CGI::Fast</code> perl module, so you may need to upgrade your version of that module if your version does not support this feature.

Note that the [[FastCGI]] handler for RT does not currently include a process manager, instead single threading requests. This is likely to be addressed in a later version of either <code>CGI::Fast</code> or RT, but for small installations this is usually acceptable. A simple workaround is simply to start more than one RT daemon.

Note that running RT in single threaded [[FastCGI]] mode is the '''only''' time that it is actually /safe/ to turn off the [=$[[WebFlushDbCacheEveryRequest]]] configuration option.

You will need to set up a script that starts RT after your web server. For best results, use a [[SysV]]-style <code>/etc/init.d/</code> script. Here is an example of such a script:

<pre>#!/bin/sh

RTPATH=/path/to/rt
RTUSER=rt
FCGI_SOCKET_PATH=$RTPATH/var/appSocket

case $1 in
start)
echo -n "Starting RT: mason_handler.fcgi"
cd $RTPATH
export FCGI_SOCKET_PATH
su $RTUSER -c perl bin/mason_handler.fcgi &
echo
;;

stop)
echo -n "Stopping RT: "
PIDS=`ps axww | awk '/[m]ason_handler.fcgi/ { print $1}'`
if [ -n "$PIDS" ]
then
echo -n kill -TERM $PIDS
kill $PIDS
echo
else
echo RT not running
fi
;;

restart|force-reload)
$0 stop
$0 start
;;

*)
echo "Usage: /etc/init.d/rt { stop | start | restart }"
exit 1
;;
esac

</pre>

(this example corresponds to the lighttpd setup example)

= Web-server specific FastCGI notes =

== Configuring RT to run with lighttpd ==

A small patch needs to be applied to lighttpd 1.3.x, as its [[FastCGI]] support is slightly broken. See [[LighttpdPatch]] for the patch. Lighttpd 1.4.x does not have the problem.

First, make sure that <code>"mod_fastcgi"</code> is uncommented in the <code>server.modules</code> option. Then you can use a <code>fastcgi.server</code> configuration setting similar to:

fastcgi.server = ( "/rt" =>
( "rt" =>
(
"socket" => "/path/to/rt/var/appSocket",
"check-local" => "disable"
)
)
)

Information for lighttpd is included as it is the easiest to setup open source web server that supports [[FastCGI]] that I am aware of. However, the process is just as simple using commercial web servers, like Zeus, [[LiteSpeed]] or thttpd professional, and no doubt other web servers with [[FastCGI]] support like Roxen or Pi3web.

== Configuring RT to run with Apache ==

RT 3.2 includes a significant change to the [[FastCGI]] handler. It is no longer "setgid" to the RT group. Perl's setid support has been deprecated for the last several releases and a number of platforms don't bundle the "sperl" or "suidperl" executable by default. Additionally, when perl is run [[SetUID]] or [[SetGID]], the interpreter is automatically switched into /taint mode/, in which all incoming data, no matter the source is considered suspect. At first, this seems like a great idea. But perl's taint mode is a big sledgehammer used to hit small nails. Many perl libraries aren't tested in taint mode and will fail when least expected. Moving away from a [[SetGID]] [[FastCGI]] handler will enable more users to have a smoother RT experience. It does require some changes in how you set up and configure RT.

Beginning with RT 3.2, you have several choices about how to configure RT to run as a [[FastCGI]]:

=== 1. Install RT as the user your webserver runs as ===

Pros: Very easy to configure

Cons: Your webserver has access to RT's private database password

==== How To ====

First, determine whether you are using mod_fastcgi or mod_fcgid. I believe mod_fastcgi is older and supports older versions of Apache (i.e. Apache 1.x). The mod_fcgid is newer and is included with newer versions of Fedora Linux, etc. RT does not care which module is being used, but the configuration syntax is different for each module.

If you are using mod_fastcgi (apache 1.x), you'll want to add something like the following to your httpd.conf:

'''NOTE:''' Most [[FastCGI]] options are available only in apache's server config context, not in virtual host sections.

<nowiki># Tell FastCGI to put its temporary files somewhere sane.
FastCgiIpcDir /tmp

# Number of processes is tunable, but you need at least 3 or 4
FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4

<VirtualHost rt.example.com>

AddHandler fastcgi-script fcgi
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

</VirtualHost>

</nowiki>

If you are using mod_fcgid, you'll want to add something like the following to your httpd.conf:

<VirtualHost rt.example.com>

ServerName rt.example.com
DocumentRoot /opt/rt3/share/html

AddHandler fcgid-script fcgi
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

</VirtualHost>

=== 2. Make your webserver user a member of the "rt" group ===

Pros: Easy to configure

Cons: Your webserver has access to RT's private database password

==== How To ====

Install RT normally. Add whichever user your webserver runs as (whatever you set --with-web-user to) to the "rt" group (whatever you set --with-rt-group to) in /etc/groups.

To find out what user your webserver runs as, look for the line

User some-user-name

in your apache httpd.conf. Common values are www, www-data, web and nobody.

=== 3. Run RT using _suexec_ or a similar mechanism ===

Pros: More secure

Cons: Sometimes very difficult to configure

==== How To ====

Apache's <u>suexec</u> utility allows you run CGI programs as specific users. Because that's a relatively heavy responsibility, it's very, very conservative about what it's willing to do for you. On top of that, Apache's mod_fastcgi plugin doesn't respect all of suexec's features. While suexec is designed to execute CGI scripts in a given virtual host's DocumentRoot, It can only execute [[FastCGI]] scripts in the system's '''main''' DocumentRoot.

This means you have to copy the RT [[FastCGI]] handler into your main DocumentRoot

The following example VirtualHost will run RT as a [[FastCGI]] on Apache 1.3 on a Debian Linux server.

<nowiki># Tell FastCGI to put its temporary files somewhere sane.
FastCgiIpcDir /tmp

# Tell FastCGI that it should use apache's "suexec" binary to call any FastCGI script.
# This is a GLOBAL setting
FastCgiWrapper /usr/lib/apache/suexec

# You need to copy the rt mason_handler.fcgi into a directory inside the main server DocumentRoot
# That directory must be owned by the user and group that will execute the FastCGI script
# In this case, that directory is /var/www/rt

# To find the local DocumentRoot, run "suexec -V" as root and look for the
# -D DOC_ROOT parameter.

# Apache 1.3 discards the user and group parameters on the FastCgiServer line.
# Apache 2.0 requires them.
FastCgiServer /var/www/rt/mason_handler.fcgi -idle-timeout 120 -user rt -group rt -processes 4

<VirtualHost rt.example.com>

DocumentRoot /opt/rt3/share/html

# Set the rt user and group as the executing user for this virtual host.
# For apache 2 you need
# SuexecUserGroup rt rt
# instead
User rt
Group rt

AddHandler fastcgi-script fcgi
ScriptAlias / /var/www/rt/mason_handler.fcgi/

</VirtualHost>
</nowiki>

== Configuring RT3 to run with nginx ==

The patch listed below is no longer required with the latest version of nginx ([[ManualApacheConfig|http://www.nginx.net]]),

Here is a quick excerpt that shows how to run rt3 with a [[FastCGI]] socket,

server {
listen 80;
server_name localhost;

location / {
root /usr/local/rt3/share/html;
fastcgi_pass unix:/var/run/rt3/rt3.socket;

fastcgi_param QUERY_STRING $query_string;
fastcgi_param REQUEST_METHOD $request_method;
fastcgi_param CONTENT_TYPE $content_type;
fastcgi_param CONTENT_LENGTH $content_length;
fastcgi_param PATH_INFO $fastcgi_script_name;
}

location /NoAuth/ {
alias /usr/local/rt3/share/html/NoAuth/;
}

It seems that declaring SCRIPT_NAME /and/ PATH_INFO clobbers some functions so be sure to use only PATH_INFO.

A small patch needs to be applied to mason_handler.fcgi to run properly under [[FastCGI]] witn nginx. Problem - nginx not send PATH_INFO to fastcgi server.

First apply next patch to mason_handler.fcgi:

--- ./bin/mason_handler.fcgi 2005-12-02 08:23:20.000000000 -0500
+++ /usr/local/rt3/bin/mason_handler.fcgi 2005-12-02 11:54:56.000000000 -0500
@@ -68,11 +68,17 @@
Module::Refresh->refresh if $RT::DevelMode;
RT::ConnectToDatabase();

+ my $path_info = $cgi->script_name;
+ $path_info =~ s/^\///;
+ $cgi->path_info($path_info);
+ $RT::Logger->crit($path_info);
+
if ( ( !$Handler->interp->comp_exists( $cgi->path_info ) )
&& ( $Handler->interp->comp_exists( $cgi->path_info . "/index.html" ) ) ) {
$cgi->path_info( $cgi->path_info . "/index.html" );
}
-
+
+ $RT::Logger->crit($cgi->path_info);
eval { $Handler->handle_cgi_object($cgi); };
if ($@) {
$RT::Logger->crit($@);

Then create config for vhost that you want run rt3 on:

(example of config for fastcgi socket path - /tmp/request_tracker and rt3 installation path - /usr/local/rt3/

server {
listen IP_ADDRESS:PORT;
server_name domain.com;

location /images/ { alias /usr/local/rt3/share/html/NoAuth/images/; }

location / {
fastcgi_pass unix:/tmp/request_tracker;
fastcgi_x_powered_by off; # default on
fastcgi_param DOCUMENT_ROOT /usr/local/rt3/share/html;
fastcgi_param SCRIPT_FILENAME /usr/local/rt3/share/html$fastcgi_script_name;
fastcgi_param PATH_TRANSLATED /usr/local/rt3/share/html$fastcgi_script_name;
fastcgi_param SCRIPT_NAME $fastcgi_script_name;
fastcgi_param QUERY_STRING $query_string;
fastcgi_param CONTENT_TYPE $content_type;
fastcgi_param CONTENT_LENGTH $content_length;
fastcgi_param REDIRECT_STATUS 200;
fastcgi_param SERVER_ADDR $server_addr;
fastcgi_param SERVER_PORT $server_port;
fastcgi_param SERVER_PROTOCOL $server_protocol;
fastcgi_param SERVER_SOFTWARE "nginx/0.3.15";
fastcgi_param GATEWAY_INTERFACE "CGI/1.1";
fastcgi_param SERVER_NAME $server_name;
fastcgi_param SERVER_NAME $server_name;
fastcgi_param REQUEST_URI $request_uri;
fastcgi_param REQUEST_METHOD $request_method;
fastcgi_param REMOTE_USER $remote_user;
fastcgi_param REMOTE_ADDR $remote_addr;
fastcgi_param REMOTE_PORT $remote_port;
}

location ~* .+\.(html|js|css)$ { ....same as above location.... }

location /NoAuth/ { alias /usr/local/rt3/share/html/NoAuth/; }
}

All tested and working with rt 3.5.5

Other information about nginx and FastCGI can be found on our site - [[ManualApacheConfig|http://www.nginx.info]] (now russian only, will be translated soon)

PS. If you want run rt3 with prefix - domain.com/prefix/, so need to remove that prefix for path_info (in perl code of patch above)

== RT 3.0 FastCGI configuration ==

=== <nowiki>!FastCGI configuration for Apache 2.0</nowiki> ===

(assumes FastCGI is already installed)

This is roughly what I had to do to get [[RequestTracker]] working using [[FastCGI]] on [[RedHat9]] system.

1. Install suidperl package, if not already installed.

2. Edit first line of /opt/rt3/bin/mason_handler.fcgi to be

<nowiki>#!/usr/bin/suidperl

</nowiki>

3. Add the following to /etc/httpd/conf/httpd.conf

LoadModule fastcgi_module modules/mod_fastcgi.so

FastCgiIpcDir /tmp
FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 300 -processes 5
<VirtualHost *>
ServerName rt-host-name.example.org
DocumentRoot /opt/rt3/share/html

AddHandler fastcgi-script fcgi
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

<Location />
AddDefaultCharset UTF-8
SetHandler fastcgi-script
</Location>
</VirtualHost>

=== <nowiki>!FastCGI configuration for Apache 1.3</nowiki> ===

LoadModule fastcgi_module libexec/apache/mod_fastcgi.so
AddModule mod_fastcgi.c

Outside the vhost:

FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 300 -processes 5

In your vhost:

AddHandler fastcgi-script fcgi
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
<Location />
AddDefaultCharset UTF-8
SetHandler fastcgi-script
</Location>

----

Since the default Apache install includes a Directory directive blocking access to / and another to allow for the [[DocumentRoot]], you might need to add something like:

<Directory "/opt/rt3">
Order allow,deny
Allow from all
</Directory>

To allow access to that directory, too. The symptom is getting '403 Forbidden' and a line like 'client denied by server configuration' in your Apache error log, even for index.html. -- [[HowardJones]]

=== See also ===

* [http://www.fastcgi.com/mod_fastcgi/docs/mod_fastcgi.html#fastcgiserver mod_fastcgi for apache]

== Running rt 4.2.6 / nginx / DocumentRoot-prefix "/rt" ==
I updated to rt 4.2.6 - now, the combination of rt / nginx / fastcgi / document-root '/rt' does not work again. My goal is to map a RT with nginx to a URL like "http://www.domain.de:8080/rt" (instead of "http://www.domain.de:8080"). I played around and found the following working setup - Danny70437.
/etc/nginx/conf.d/rt4.conf

server {

listen 8080;
server_name host.domain.de;
root /tmp;

<nowiki>#</nowiki> /opt/rt4/etc/RT_SiteConfig.pm
<nowiki>#</nowiki> Set($WebDomain, "host.domain.de");
<nowiki>#</nowiki> Set($WebPort , 8080);
<nowiki>#</nowiki> Set($WebPath , "/rt");
<nowiki>#</nowiki> Set(@ReferrerWhitelist, qw(extranet.domain.de:443 host.domain.de:8080 ));

<nowiki>#
#
#
location / {

###</nowiki> <original /etc/nginx/fastcgi_params - debian 7.x>
<nowiki>#</nowiki> include /etc/nginx/fastcgi_params;
fastcgi_param QUERY_STRING $query_string;
fastcgi_param REQUEST_METHOD $request_method;
fastcgi_param CONTENT_TYPE $content_type;
fastcgi_param CONTENT_LENGTH $content_length;

fastcgi_param SCRIPT_FILENAME $request_filename;
fastcgi_param SCRIPT_NAME $fastcgi_script_name;
fastcgi_param REQUEST_URI $request_uri;
fastcgi_param DOCUMENT_URI $document_uri;
fastcgi_param DOCUMENT_ROOT $document_root;
fastcgi_param SERVER_PROTOCOL $server_protocol;

fastcgi_param GATEWAY_INTERFACE CGI/1.1;
fastcgi_param SERVER_SOFTWARE nginx/$nginx_version;

fastcgi_param REMOTE_ADDR $remote_addr;
fastcgi_param REMOTE_PORT $remote_port;
fastcgi_param SERVER_ADDR $server_addr;
fastcgi_param SERVER_PORT $server_port;
fastcgi_param SERVER_NAME $server_name;

fastcgi_param HTTPS $https;

<nowiki>#</nowiki> PHP only, required if PHP was built with --enable-force-cgi-redirect
fastcgi_param REDIRECT_STATUS 200;
<nowiki>###</nowiki> </original /etc/nginx/fastcgi_params>

fastcgi_pass unix:/opt/rt4/var/fastcgi.sock;

fastcgi_param SCRIPT_NAME "/rt";
fastcgi_param PATH_INFO $uri;

}

}

rt-server.fcgi was called like this:
/opt/rt4/sbin/rt-server.fcgi --pidfile=/opt/rt4/var/fastcgi.pid --socket=/opt/rt4/var/fastcgi.sock 2> /dev/null

RTUsers

2016-06-17T18:54:14Z

Mdfinn: added link to our RT

== RT Users ==

'''Do not create''' new users' pages like JohnDoe. wikia has user profile and link to the profile. All such pages '''will be deleted''' with notice. Such pages already exist, but that's history.

Add yourself to the list if you use RT, '''sorted alphabetically by first name''' (since no one was actually '''sorting''' by last name as requested :-). If you can, please list the name of the organization that uses RT in parentheses afterwards. Feel free to include a link.

* Yahia Reda Abdul Qawi (Open IT, egypt , facebook.com/OpeniT)
* Teyseer

* [[AaronHawley]] (Beeman Elementary School; New Haven, VT, US)
* Adam Lowe ([http://www.routesense.net Route Sense Corporation])
* [http://www.bauani.org/ Ahamed Bauani]
* Al Moran (Pearson School Technology)
* [[AlanBrault]] ([http://www.hardwareandtools.com Hardware and Tools Corp.])
* Alan Clegg ([http://www.hostedsolutions.com Hosted Solutions]
* [https://www.linkedin.com/in/albertoscotto/en Alberto Scotto]
* Alex Rhys-Hurn ( [http://www.itworx.co.ke ITworX Limited], IT Services, Nairobi, Kenya )
* Alex Dolman [http://www.southeastjobs.com.au (south east jobs)]
* Alex Moura ([http://www.rnp.br/en/ RNP], [http://www.rnp.br/en/ceo/ NOC], [http://www.rnp.br/en/ Brazilian R&D Network])
* Alexander Finger (several large installations)
* Alexander Suscom ([http://www.ankauf-verkauf.net Goldankauf]
* Alexander Susdorf ([http://www.suscom.de Computer Shop])
* [http://chorny.net Alexandr Ciornii]
* Alexandre Vovan ([http://cegepst.qc.ca Cégep de Sorel-Tracy], Canada)
* [[AlexVandiver]] [http://www.bestpractical.com Best Practical Solutions]
* Alison Downie ([http://www.inf.ed.ac.uk School of Informatics,University of Edinburgh])
* Alister West ([http://www.6robots.com Robots unite!])
* ALLAN LIN ([http://www.tabcorp.com.au Solutions Delivery])
* Allan Thrower ([http://mct.open.ac.uk Mathematics, Computing and Technology Faculty - The Open University])
* Anderson R Pereira ([http://internet.sefaz.es.gov.br/index.php Sefaz_ES], Brasil)
* [[AndreasEdler]] ([http://www.hostway.eu/ Hostway Europe])
* Andre Dalle ([http://www.ncf.ca/ National Capital Freenet], Canada)
* Andre Filipe Batista ([http://hpc.ufabc.edu.br Federal University of ABC - High Performance Computing])
* [[AndreSachs]]
* Andrew Bruex ([http://www.universalformulas.com Universal Formulas]/Industrial Logic)
* [http://www.mcfarland.co.uk Andrew McFarland]
* Andrew Michael Stemen (Fairfield County IT)
* Andrew Nicols ([http://www.luns.net.uk Lancaster University Network Services Limited.,])
* Andrew Wafula (Siemens FN COM Kenya)
* [[AndrewRedman]] ([http://education.ucsb.edu UCSB Gevirtz Graduate School of Education])
* [[AndrewSterlingHanenkamp]] ([http://www.ksu.edu Kansas State University], [http://www.cis.ksu.edu/ Computing and Information Science], [http://support.cis.ksu.edu/ Systems Support])
* [[AndrewSweger]] (Lucidoc Corporation)
* Andy Buckley (Manheim Retail Services [http://www.manheimretailservices.co.uk/ Manheim Retail Services])
* Andy Halvorsen (Zivity)
* Andy Rosenthal [http://www.permabit.com Permabit]
* Andy Sturm (Graypoint Auto Finance Corp.)
* [[AndyHarrison]] ([http://www.metrocast.com MetroCast CableVision] )
* Angelo Turetta [http://www.nuoz.com/voipcloud-computing/voip/polycom-ip-phone/ Polycom IP phone]
* Ann Barcomb
* Anthony Ball (ant at suave dot net)
* Anthony David Curtolo [http://www.nuoz.com/voipcloud-computing/managed-cloud-services-comparison/ managed cloud services]
* Anthony Fairchild ([http://www.islandone.com Island One Resorts])
* Antonissen Sven ([http://www.svanto.net Svanto.net - Internet Telephony Provider, cloud based voice applications] )
* Anya Figlin (Pictage, Inc.)
* Arjun Surendra [http://www.aol.com Aol.]
* Ari Constâncio ([http://www.isep.ipp.pt Instituto Superior de Engenharia do Porto])
* Arnel Espanola (UCLA-Arts)
* Art Sackett [http://www.artsackett.com/ Perl Programmer]
* Asa Gage ([http://www.ibec.net IBEC, Inc.])
* Atro Tossavainen ([http://www.biocenter.helsinki.fi/bi/ Institute of Biotechnology], [http://www.helsinki.fi/ University of Helsinki])
* [[AutrijusTang]] ([=[[OurInternet]]], Inc.)
* Avi Attia ([http://www.spd.co.il sPD Hosting LTD.])
* Bill Adamuska (CleverMinds)
* Ben Bridle ([LMH, Oxford Uni])
* Ben Loyall ([http://asd-www.larc.nasa.gov NASA LaRC, Science Directorate])
* Bengt Gördén ([http://www.resilans.se/ Resilans AB])
* Benjamin Meyers
* [mailto:b.wakely@latrobe.edu.au Benji Wakely] ([http://www.aarlin.edu.au AARLIN])
* Bert Dvornik
* Bill Barnard ([http://www.prospectsolution.com/ Writer Jobs])
* Bill Chmura ([http://www.strongpointnetworks.com Strongpoint Networks])
* Bill George ([http://www.vonage.com Vonage])
* Bill Gerrard ([http://www.popularreview.com Review Networks, Inc.])
* [mailto:BarnacleBob@gmail.com Bob Barnacle] (user since 11/2002)
* Bob Blanchard ([http://www.daintyrice.ca Dainty Foods])
* Bob Goldstein ([http://www.uic.edu/ University of Illinois at Chicago])
* Bob Michie ([http://www.caseygrp.com The Casey Group])
* [https://github.com/btb Bradley Bell] ([http://www.css.washington.edu Classroom Support Services] , [http://www.washington.edu University of Washington] )
* Brazen (reachable at jdinkel <at> bucoks <dot> com)
* Brian Benson (Philomath School District & Lebanon School District, Oregon k12)
* Brian Bush ([http://www.sylmark.com/ Sylmark, Inc])
* [[BrianGupta]]
* Brian Hill (BCH Technical Services, LLC)
* [[BrianIngerson]]
* Bruce Ferrell
* [[BruceTimberlake]]
* Bruno Marmier
* [http://requesttracker.wikia.com/wiki/Skorzen Bruno Martins] ([http://www.galileu.pt/ Galileu])
* Bryan Ellinger (Applied Dynamics International)
* Bryan Morris (University of Utah, [[NetOpS]])
* Camron Fox ([http://www.fai.fujitsu.com High Performance Computing Group, Fujitsu America, Inc.])
* Charles Miller (Eleisure)
* Carl Vincent ([http://www.netskills.ac.uk/ Netskills, University of Newcastle])
* Carlos Moreira ([http://www.bu.edu/eng/ Boston University College of Engineering] )
* Carlos Teles [[Carlosalbertoteles]] ([http://www.embratel.net.br/ EMBRATEL])
* Casper Bruun Møller ([http://www.metropolonline.dk/ Metropol Online])
* Chaitanya Veludandi (TCG Software Services Pvt. Ltd)
* Charles Delorme (charles . delorme at suricat . net)
* Charles Fish ([http://www.the-center.org/ The Center for Behavioral Health,])
* Charlie Garrison ([http://www.make-tracks.com.au/ Make-Tracks Secure Hosting])
* Cheryl Davis (Hallmark Cards, Inc.)
* Chris Cordy (Trent University)
* Chris Doherty ([http://www.coherent-amt.com Coherent-AMT, Inc.])
* Chris Haag ([[IronPort]] Systems)
* Chris Mason (Altamer Resort)
* Chris Wong ([http://www.istep.com iStep])
* Christian Kyony ([http://www.africacentre.ac.za/ Africa Centre for Health and Population Studies])
* Christian Loos ([http://www.netcologne.de/ NetCologne])
* Christian O. Knudsen ([http://www.comx.dk ComX Networks])
* [[ChristianAveryBryant]] [http://www.healthcare.ucla.edu UCLA Healthcare]
* Chris Nelson [http://nighthawkrad.net NightHawk Radiology]
* Christopher Morris (Sabre-Holdings -- used internally)
* Chuck Colby (Remote Network Operations Center (rnoc.net))
* Claudine Weber
* Claus R. Wickinghoff ([http://www.linudata.de/ linudata GmbH] )
* Clauzon Vied
* [[CodeMechanic]] ([|[[AaronHawley|<nowiki/>]]http://www.tonido.com])
* Craig Cooper
* Craig Harffey ([http://myfreedomdatacentres.com Myfreedom Data Centre Services])
* Cristian Haddad Reaney ([http://www.stars.manchester.ac.uk/ The University of Manchester, Directorate of STARS, UK])
* Cristian Cordobina ([http://www.mbvsi.fr MBVSI], FR)
* [http://wiki.bestpractical.com/view/Cris Cristiano Guadagnino] (Bankadati Servizi Informatici - [http://www.creval.it Gruppo Credito Valtellinese])
* [[DaleBewley]] ([http://www.lib.ucdavis.edu UC Davis Library])
* Dan Wilson (Medication Delivery, Baxter Healthcare)
* [http://dclark.us Daniel Clark] ([http://laptop.org One Laptop per Child])
* Daniel Daoust (Aeroplan)
* Daniel Farst ([http://www.case.edu/artsci Case Western Reserve University - College of Arts & Sciences, Cleveland, OH, USA])
* Daniel Foerderer (Universitaet Zuerich, www.id.unizh.ch)
* Dante Almeida ([http://www.inforlub.com.br Inforlub])
* Daren Fairbanks
* Dário Oliveros ([[CPqD]] Telecom & IT Solutions, Brazil, [http://www.cpqd.com.br])
* Dauphin Marie-Noëlle ( IDRIS /CNRS , France )
* Dave Fitches ([http://www.unimelb.edu.au/ University of Melbourne], Melbourne, Australia)
* Dave Gregs ([http://www.capitalalist.com Capital A])
* Dave O'Neill ([http://www.roaringpenguin.com Roaring Penguin Software], Ottawa, Ontario, Canada)
* Dave Pascoe ([http://www.liveatc.net LiveATC.net] )
* Dave Thacker (Omni Hotels)
* David Arnold
* David A. Ringer (Desantage, Inc.)
* Davide Gibilisco ([http://www.davidegibilisco.it/ davidegibilisco.it], [http://www.bhuman.it/ BHuman])
* [[DavidleBlanc]] ([http://www.freestyleenergy.com FreestyleEnergy, Melbourne, VIC, AUS])
* David Leemans (Vrije Universiteit Brussel, Administratieve Informatie Verwerking, [http://www.vub.ac.be/])
* David Obando (Egmont Ehapa Verlag [[GmbH]], [http://ehapa.de])
* David Urbina-Gómez ([http://www.uniandes.edu.co/ Universidad de los Andes] , [http://ciencias.uniandes.edu.co/index.php/es/ School of Science] )
* Debbi Schaubman ([http://www.mlcnet.org Michigan Library Consortium, Lansing, MI, US])
* Debbie Cimosz ([[KaplanIT]])
* Del Texley (Agate Healthcare)
* Deli's Finance [www.deli8.com]
* Denis Patterson (University College Dublin, [http://www.ucd.ie])
* Derek Adams - Principals Australia - IT Department ([http://www.principalsaustralia.edu.au/ Principals Australia])
* Des Curley (Complete Network Technology, www.complete.ie)
* Diana Zeimen (Chowen & Associates, [http://www.chowen.com])
* Diego Cardoso ([http://www.unimedjp.com.br Unimed João Pessoa], Twitter [http://www.twitter.com/diegocardoso001 @diegocardoso001]
* [http://www.divideddirections.nl Divided Directions] ( Webdesign & Development )
* [[DigitalPath]] Networks ([digitalpath.net www.digitalpath.net])
* [[DirkPape]] (in the past working for Freie Universität Berlin, [http://www.mi.fu-berlin.de/tec/ Computer Center, Dept.Mathematics and Computer Science], now working for [http://www.vega.de VEGA Deutschland])
* Dmitry Roslyakov ([http://severis.ru/ Severis], [http://exchengine.com/ Exchange Engine])
* Don Beethe (RMTC Fedex)
* Doug Parks ([http://scalableinformatics.com Scalable Informatics])
* [[DouglasDenny]] ([http://sierrasystems.com Sierra Systems Inc, Canada])
* Drew Day ([http://www.cc.gatech.edu College of Computing] @ Georgia Institute of Technology)
* [[DrewBarnes]] ([http://www.rwc.uc.edu/ University of Cincinnati - Raymond Walters College])
* Drew Raines (loves RT)
* Drew Taylor (Cambridge Interactive Development Corp.)
* Durga Prasad Malyala (Datasoft Comnet Pvt. Ltd., India, [http://www.datasoftcomnet.com])
* E2E Networks Private Limited ([http://e2enteworks.com])
* Ed Ackerman [http://www.mtksistemas.com.br Controle de Acesso]
* Ed Eaglehouse ([http://www.atmsol.com Automated Solutions Corporation])
* [[EdMatthews]] (Odyssey Logistics & Technology)
* Edson Cardoso Ribeiro Jr [http://www.m2com.com.br (M2COM Telecomunicações Ltda)]
* Eduardo Fernandez M. ([http://www.ges.com.pe Global Enterprise Solutions S.A.C. Lima-Peru])
* Edward Kovarski ([http://www.groupkae.com/ Group Kae Ltd,])
* Edward Groenendaal (eddyg) ([http://www.mionegroup.com ONE Group])
* Edwin Boersma (Fasterminds)
* Eric Noel (([http://www.eastwestbanker.com EastWest Bank]))(([http://www.bankcom.com.ph Bank of Commerce]))
* Eric Schultz (RT user/administrator/hacker at United Online)
* [[EricSorenson]]
* Erik Joelsson [http://www.ensenda.com/ Ensenda, Inc.]
* Ernesto Ecker [http://freewayautoinsurance.net Freeway Auto Insurance]
* [[EltonFenner]] ([http://www.al.rs.gov.br Assembléia Legislativa do Rio Grande do Sul - Porto Alegre/RS - Brasil])
* Emilian Ursu ([http://www.emuadmin.com/ Emuadmin])
* Emily Zaehring (Exa Corporation)
* Emilton Zacharias (([http://www.mtksistemas.com.br Relogio de Ponto]))
* Enmanuel Del Castillo ( Crossfire Telecom )
* Emmanuel Lacour ([http://rt.easter-eggs.org/ Easter-eggs])
* Emmanuel Sujith
* Ennis McCaffrey (Time Warner Cable Green Bay Division)
* Eric Brunner-Williams ([http://029.colo.coop/ Childminder at Jalama Beach,])
* Eric Dykstra ([http://www.VirtualCAD.com VirtualCAD Inc.])
* Éric Hupin (Ericsson Montréal Canada)
* Eric Malain (Wellpartner Inc.)
* Eric Sorenson ([http://explosive.net Explosive Networking], [http://transmeta.com Transmeta Corp])
* Espen Agnalt Johansen ([http://www.intsec.no IntSec])
* Eurotux ([http://eurotux.com Eurotux])
* Ezequiel Alfíe ([http://www.df.uba.ar Departmento de Física - Universidad de Buenos Aires])
* Fabrizio De Carlo ([[[SeniorSecurityConsultant]] @INPS])
* Fahd Sultan ([http://www.sharova.com Sharova Technologies])
* Fernando Claros [http://www.capside.com CAPSIDE]
* Filip Jonckers ([http://www.interconnect.be Interconnect Network Solutions])
* Fran Fabrizio ([http://www.cis.aub.edu/ U. of Alabama at Birmingham, CIS Department])
* Francesca Del Corso ([http://www.bo.infn.it INFN Sez. Bologna], Italy)
* Francisco Javier Hernandez (Systel S.A. - [[HostexCL]])
* F. Stanley (sdallstar@____NO-SPAM____gmail.com)
* Gabriele Franzini ([http://www.nervianoms.com/ Nerviano Medical Sciences SRL])
* Game Change ([http://www.game-change.de/ Spiele Tauschen - Change your Games])
* [http://www.gandi.net Gandi.net]
* Gareth Dawson ([http://www.christs.cam.ac.uk Christ's College] - University of Cambridge)
* Gary Greene ([http://www.minervanetworks.com Minerva Networks, Inc.])
* [[GarrettHoneycutt]] ([http://www.innovyx.com Innovyx, Inc], [http://www.mixxer.com Mixxer.com], 3[[GUpload]].com)
* Gary Samson ([http://www.kent.ac.uk/psychology School of Psychology, University of Kent])
* Garry Williams (Cbeyond Communications)
* [[Gaston@Huot.me|Gaston Huot]] (RT Specialist, Montreal)
* Gavin Henry ([http://www.suretecsystems.com Suretec] and [http://www.surevoip.co.uk SureVoIP])
* Gavin Mitchell ([http://www.btsgroupuk.com BTS Group])
* Gene LeDuc (San Diego State University)
* Georgiadis George ([http://www.rentrak.com Rentrak])
* German Pizarro (Chile)
* Gerd Buschmann (http://www.zertico.de)
* [[GilmarSantosJr]] ([http://www.safernet.org.br/ SaferNet Brasil])
* Gilson Vieira (Brasil)
* [http://puntofisso.net Giuseppe Sollazzo] ([http://www.sgul.ac.uk St. George's University of London])
* Glenn [[McHenry]] ([http://www.qualcomm.com/ Qualcomm Inc.])
* Graham Miln ([http://www.dssw.co.uk DssW] )
* [http://www.greenpeace.org Greenpeace]
* Greg Evans ([http://www.hcc.net/ Hood Canal Communications])
* Greg Sheard ([http://www.dixonsca.com Dixons City Academy, Bradford, England])
* Gretta Armstrong ([http://aset.its.psu.edu/ Penn State University])
* Guy Baxter ([http://www.burnley.ac.uk/ Burnley College])
* [http://haeco.aero HAECO Americas] (Hong Kong Aircraft Engineering Company)
* [http://www.schendera.com/ Harald Schendera (All Internet Services)]
* [[HaraldWagener]] ([http://germany.fcb.com fcb germany])
* [http://www.heanet.ie/ HEAnet, Ireland's National Education & Research Network]
* [[HelmutLichtenberg]] (Institute for Animal Science, Germany)
* [[HenrikWallentin]] ([http://www.parcelhouse.com Parcelhouse])
* [[HowardJones]] (Network-i)
* Ian Norton ([http://www.lancs.ac.uk/ University of Lancaster, Technical Infrastructure Group])
* Ilene Marlett ([http://www.amsl.com/])
* [http://www.imtg.com.au IMTG] (IT Consulting Services provider in Sydney, Australia)
* IP2 Internet B.V. [http://www.ip2.nl]
* Irene Gutierrez ([http://www.unican.es Universidad de Cantabria])
* Isaac Vetter ([http://www.math.purdue.edu/ Purdue University, Department of Mathematics])
* ITG, Gevirtz Graduate School of Education, UC Santa Barbara
* IVY Comptech (P) LTD., ([http://www.ivycomptech.com IVY Comptech])
* J.D. Meek ({[http://www.edgenet.com Edgenet Inc.])
* Jacob Baloul ([http://howtoforums.net HowToForums.net])
* Jake Williams (Oklahoma State University, IT Information Security Office [http://security.okstate.edu])
* James Okvist (Raytheon {raytheon.com})
* Jamie Bright ([http://www.unitedwarehouse.com United Warehouse Company])
* Janelle Seymour
* Janetty Benneton
* Jared Bell ([http://www.horizondatacom.com Horizon Datacom])
* Jardel Zimmermann [http://wurlitzerjukebox.net Wurlitzer Jukebox]
* Jarian Gibson ([http://www.saonline.com Securities America])
* Jason Cater ([http://www.ncsfulfillment.com NCS Fulfillment, Inc.])
* Jason Edmiston ([http://www.uoregon.edu University of Oregon])
* Jason Jay
* Jason Knight ([http://www.llenergyinc.com L&L Energy Inc.].)
* Jason Ngo ([http://www.7-eleven.com.ph Philippine Seven Corporation])
* Jason Tribbeck ([http://support.argogroup.com/rt/ Argogroup])
* [[JasonLong]] ([http://www.messiah.edu/ Messiah College])
* JB Hewitt ([http://www.stcpl.com.au Strategic Technology Consulting])
* Jean-Luc Penasse ([http://www.ethertec.net etherTec Systems, Germany])
* Jean-Marc LEONI (France, [http://www.exalead.com Exalead])
* Jean-Pierre FORCIOLI (France, [http://www.fortinet.com/ Fortinet Inc.])
* Jeff Berry (Goddard Institute for Space Studies)
* Jeff Voskamp (University of Waterloo, Ontario, Canada ([http://ist.uwaterloo.ca/]))
* Jeffrey D. Brown (City of Union City, Georgia)
* Jeffrey D.Brown, (Acorn Technologies, Inc. [http://www.acorn-technologies.net] Atlanta, Georgia USA)
* [[JeromeFenal]] ([http://www.logicacmg.com/fr/ LogicaCMG])
* Jerrad Pierce ([http://cambridgeenergyalliance.org Cambridge Energy Alliance])
* [[JesseVincent]], [http://www.bestpractical.com Best Practical Solutions] [[Image:bplogo.gif]]
* Jim Edlund (Builders [[FirstSource]] [http://www.bldr.com/])
* Jim Neundorf
* [[JimMeyer]] [http://geek.selequa.com/ Geek at Large]
* [[JimRoss]] (EBC)
* Joakim Nordlander (Sweden, [http://www.cfl.se Nationellt centrum för flexibelt lärande])
* Joel Merrick (BBC Research & Development)
* John McCormick (Vertical Scope)
* John Freeman ([http://www.itaas.com itaas, Inc.])
* John James ([http://www.mango-solutions.com Mango Solutions])
* John Lowry ([http://oblong.com Oblong Industries, Inc.])
* John [[McMellen]] (KSMU, Missouri State University [http://www.ksmu.org/])
* John Roman ([http://www.lexmark.com Lexmark international])
* John Schmidt (intechgra)
* John Schubert (Linear LLC)
* John Slone ([http://www.softsurroundings.com Soft Surroundings])
* John Watts ([http://www.cpc-i.com Computer Products Corporation])
* John Zeller ([http://seascf.seas.gwu.edu/index.html The George Washington University/SEAS/Computing Facility] )
* [http://jon.limedaley.com/plog/post/perl-initialization Jon Daley]
* Jon Johnson (Colorado Access)
* Jon Masters [http://www.jonmasters.org/]
* Jon Witts ([http://www.southhunsley.org.uk South Hunsley School and Sixth Form College])
* Jonathan Jesse (Founders Trust Personal Bank)
* Jonathan Kelly ([http://www.julien.ca/ Julien Inc])
* Joop van de Wege ([http://www.qustify.com Qustify]), ([http://www.nieuwland.nl Nieuwland GeoInformatieSystemen]) en ([mailto:puzzle-it@xs4all.nl Puzzle-IT])
* Joseph Magnotti ([http://www.twitart.com Twitter Backgrounds]) [[TwitArt]].com Twitter Backgrounds
* Josh Rivel ([http://www.contextweb.com ContextWeb, Inc.])
* Joshua Hunter ([http://telwestservices.com Tel West])
* Joshua Zeller (Anoka-Hennepin Independent School District 11, Anoka, Minnesota)
* Juan Manuel Acosta (Transbanca)
* Juan Martinez (DISA, DECC Columbus)
* Julian Dunn ([http://www.cbc.ca/ CBC.ca Production & Operations])
* Julian Hein ([http://www.netways.de/ NETWAYS GmbH])
* Julie Smith ([http://genome.wustl.edu/ The Genome Institute])
* Justin Clayton ([http://www.capitalstream.com Capital Stream, Inc.])
* Justin Cooke ([http://www.trybpo.com TryBPO Outsourcing Solutions])
* Justin Hall ([http://www.ststephens.wa.edu.au/ St Stephen's School ICT Department])
* Justin Larue (A system administrator, programmer, and user of RT)
* Justin Paulsen ([http://www.frederic.k12.wi.us/ Frederic School District IT Dept.])
* José Luis Rey ([http://sudeban.gob.ve/webgui/ Superintendencia de las Instituciones del Sector Bancario] )
* Kabahuma Zamzam Ahmed ( Uganda Telecom Limited)
* Karlstad University IT-department ([http://www.kau.se/en Karlstad University]])
* Kate Wood ([http://www.teleatlas.com Tele Atlas North America])
* [mailto:karl@karl.com Karl J. Smith] (www.karl.com)
* Keana Galloway ([http://www.uic.edu/depts/oae UIC, Access & Equity])
* Kelley Graham ([http://toasterz.com Toasterz] we use rt | offer to clients | rt is very flexible | thanks)
* [[KellyHickel]]
* Kenn Crocker (Lawrence Berkeley Nat'l Lab, [mailto:KFCrocker@lbl.gov KFCrocker@lbl.gov])
* Kenneth Cummins (University of Iowa Hospitals & Clinics, Information Services)
* Kenny Prickett ([http://www.shorelodgemccall.com Shore Lodge, McCall])([http://www.whitetailclub.com Whitetail, McCall])
* Ketema Harris (C4 Directsolutions, LLC [http://www.c4directsolutions.com])
* Kevin Wiliams (Southern Community Labs)
* [[KevinMurphy]] ([http://genome.chop.edu/ eGenome])
* [http://www.kijush.com.np Kijush Maharjan] ([http://www.radiusnp.com Radius Communications])
* Kim Ford ([http://www.aware.co.th Aware Corporation])
* Kirk Averett (Webmail.us - [http://www.webmail.us The Email Hosting Company])
* Lance Wilson ([http://www.alliedhealthsystems.com Allied Health Systems,])
* [[LanceSeelbach]] ([http://support.bekinc.net BEK Inc,] )
* Larry Shatzer
* Lars Bahner ([http://www.onlinebackupcompany.no/ The Online Backup Company AS])
* Lawrence Gabriel ([http://www.ocean.washington.edu University of Washington - Oceanography])
* [[LeafBridge]] ([http://www.leafbridge.com/])
* Lee Allan Sanders ([http://www.uccp.org])
* Lee Allen (Lee Allen [http://www.leeallenportfolio.com])
* Lee Whalen ([http://www.nellymoser.com Nellymoser Inc,])
* [[LeeGoddard]] ([http://www.leegoddard.net])
* Leon Como ([http://www.sgs.com])
* Lex Nemzer, [http://www.metacarta.com/ MetaCarta]
* [[LGTaube]] (York Consulting AB)
* Lieven Bridts ([http://www.puurs.be Local Government of Puurs], Belgium)
* Lisa Hallingström, [http://www.ingate.com/ Ingate Systems]
* Lloyd Shanks ([http://www.meccacosmetica.com.au Mecca Cosmetica], Australia)
* Lorenzo Iannuzzi ([http://dada.dada.net Dada.net])
* Luca Bianchi ([http://www.fullsix.it Fullsix spa ], Italy )
* Luis Aguilar ([http://www.cafsa.fi.cr Grupo Financiero CAFSA,], Costa Rica)
* Luis Nogueira ([http://www.inter.com.br InterConnect Brasil,], Sao Paulo, Brasil)
* [[LuisArnauth]] ([http://www.arnauth.net])
* [[LukeVanderfluit]] ([http://ticket.internode.com.au])
* Lutz Reinhardt ([http://www.mobileobjects.de mobileObjects AG], Germany)
* Marc B.Ricart ([http://www.cesca.es CESCA])
* Marcel Kerssens (Indover bank)
* Marcin Kobus ([http://www.altkom.com.pl Altkom])
* Marco Marocco ([http://www.datainform.it datainform], Italy)
* Marco Tulio Estrada ([http://www.naucalpan.gob.mx H. Ayuntamiento de Naucalpan de Juárez], México)
* [[MarcusRamberg]]
* Marianne Boudot ([http://www.inria.fr INRIA], France)
* [[MarianoAbsatz]]
* Mark Roedel ([http://www.letu.edu/ LeTourneau University])
* Mark Rolfzen ([http://www.mudomaha.com/ Metropolitan Utilities District])
* Mark Palmer ([http://www.intechnology.co.uk/ Hosted IP Telephony])
* Mark Sallee - The GLOBE Program
* Mark Ueberwasser (Mill Valley School District)
* [[MarkNagel]] ([http://www.willingminds.com/ Willing Minds])
* Markus Iturriaga ([http://www.eecs.utk.edu Unversity of Tennessee Electrical Engineering and Computer Science] )
* Martin Brenner (Whitfield School)
* Martin Steel ([http://www.mediaburst.co.uk/ Mediaburst] )
* Martin S. Nielsen ([[BrokenSoft]] - [http://www.brokensoft.dk] / [http://netpages.dk])
* [[MaryaDoery]]
* Matthew Barnes ([http://www.2020fresno.com 20/20 Optometric of Fresno])
* Matthew Brown (TechCircles project of [http://www.iam-afghanistan.org/ IAM], Afghanistan)
* Matthew Nickasch (Richgels Schaefer Insurance, Lancaster WI)
* [[MatthewYee]] ([http://www.vpd.ca Vancouver Police Department, IT Section], Vancouver, B.C., Canada)
* [[MattMillard]]
* [http://maxkueng.com/ Max Kueng] ([http://www.ifit.net/ IFIT Institute For Innovative Trading AG], Zurich, Switzerland)
* Max McGrath ([http://www.carthage.edu Carthage College]), Kenosha, WI
* [http://mauriciovieira.net Mauricio Vieira] (Perl/Mason/RTx developer at http://www.safernet.org.br)
* [[McCartyTony]] (PALCO, Scotia, California)
* Megagram ([http://www.megagram.com])
* [[MelanieHumphrey]] ([http://www.ualberta.ca/CNS University of Alberta, CNS] )
* Melissa Dehn ([http://www.as-t.de Arvato Systems Technologies] )
* Mérouane Achour ([http://www.asset-control.com Asset Control] )
* Michael Brannigan
* Michael dePascale ([http://www.yale.edu Yale University])
* Michael Erana (PC Network Inc.)
* Michael Liebman (RT user and former Remedy ARS administrator).
* Michael Loftis ([http://www.modwest.com Modwest PHP/Mysql Web Hosting], Missoula, Montana, US)
* Michael Sitzer (West Sonoma County Internet Coop. Corp. - [mailto:Mike@wscicc.org Mike@wscicc.org])
* Michael Sokol ([http://www.aeroplan.com Aeroplan])
* [[MichaelBirmingham]] ([http://www.sun.com Sun Microsyslems Inc.])
* [[MichaelBrader]] ([http://www.youramigo.com/ YourAmigo])
* [[MichaelFinn]] ([http://www.nbutexas.com New Braunfels Utilities] [http://helpdesk.nbutexas.com/ Our RT])
* [[MichaelPearson]] (Systems Engineer, [http://www.interactivedata.com Interactive Data Corporation] Asia Pacific)
* Michiel Klaver
* Microcom ([http://microcom.tv Microcom Communications Solutions],Anchorage, AK)
* Mike B (Dymec, Inc.)
* Mike Ellis ([http://umanitoba.ca/libraries University of Manitoba Libraries] )
* Mike Hamilton ([http://www.clovisusd.k12.ca.us Clovis Unified School District])
* Mike Lindberg (Spectrum Communications, Inc. [http://scml.us])
* [[MikePeachey]] ([http://www.jennic.com Jennic Ltd., Sheffield, UK.])
* Mike Richardson (Regional Educational Media Center [http://www.remc1.org])
* MIke Rose ([http://www.damtp.cam.ac.uk/ DAMTP, University of Cambridge])
* Mike Scullin (Cornell University [http://www.people.cornell.edu/pages/cms1/])
* Mike Skelly ([http://www.steinerstudios.com/ Steiner Studios,])
* Milt Reder ( IT Specialist, [http://digitalmedia.jhu.edu/ Johns Hopkins Digital Media Center,])
* [[MishaUshakov]] ([http://www.plus.ru/ PLUSINFO ISP,])
* [[MNaumann]] ([http://www.moritz-naumann.com/ Moritz Naumann], Germany)
* [[MorganSherwood]] (Slide, Inc.)
* Mulindwa Eric ( Uganda Telecom Limited)
* Murat ALTIPARMAK (Turk Telekom Inc. Internet Data Center, [http://www.ttidc.com.tr])
* Murray Bryant(Harmony Gold Australia)
* [[NateStGermain]] ([http://www.eagletribune.com Eagle-Tribune Publishing Co.])
* [[NathanielFilardo]] ([https://ebola.acm.jhu.edu/rt/ Johns Hopkins ACM chapter] and [http://bugs.dyna.org/ The Dyna Project]).
* National Agricultural Library ([http://www.nal.usda.gov National Agricultural Library, USA])
* Neil Kumar
* Neil Schwartzman ([http://senderscorecertified.com Sender Score Certified, Return Path Inc.])
* Niels Bakker
* Newton Calvin [http://www.spei.br Faculdades SPEI]
* Nic Bertrand ([http://www.ceh.ac.uk Centre for Ecology and Hydrology])
* Nicolas C
* Nicholas Owino ([http://www.uonbi.ac.ke University of Nairobi])
* [[NormanNunley]] ([http://www.peakstrategy.net/ Peak Strategy])
* Ole Craig ([http://www.symplified.com Symplified])
* Oliver Thomas ([http://mit.edu/ Massachusetts Institute of Technology])
* Olivier B. ([http://dialexia.com/index.php?lang=en Dialexia] )
* Olivier Berger
* omphile (AS)
* OSSF ([http://www.openfoundry.org/ OpenFoundry])
* [http://www.brookesracing.co.uk Oxford Brookes University Formula Student]
* Pablo Povarchik ([http://futurahost.com FuturaHost.Com])
* Patrice Corporon [http://www.kelkoo.com/ Kelkoo]
* [[PatrickLeBoutillier]]
* Paul Adams, Sean Glenville & John Tran ([http://www.bondor.com.au Metecno Pty Ltd] )
* Paul Baumgardner [http://www.enpocket.com/ Enpocket]
* Paul Fincher ([http://www.ghs.com Green Hills Software] )
* Paul Herbert JP ([http://www.harvardeng.com])
* Paul Menchini ([http://www.ncssm.edu])
* Paul O'Rorke(Aviawest [http://www.aviawest.com] )
* Paul Schuh (Cornell University)
* Paul Siemens (Convedia Corporation [http://www.convedia.com])
* [mailto:pedro.santa@gmail.com Pedro Machado Santa]
* [[PauloMatos]] ([http://www.fct.unl.pt FCT/UNL], Portugal)
* Per Kristiansen ([http://www.gathering.org The Gathering] / [http://www.partyticket.net Partyticket], Norway)
* Perttu Helle ([http://www.leiri.fi Leirikesä ry])
* Peter A. Kristoffersen ([http://www.uio.no University of Oslo])
* Peter Baldridge
* Peter Harder ([http://www.hitflip.de Hitflip - Medienartikel wie DVDs, CDs usw. tauschen])
* [[PeterBrownell]] ([http://www.londontown.com London Marketing])
* Peter Nugent (Hibernia Computer Services, Ireland)
* Peter Tonoli ([http://www.svi.edu.au St. Vincent's Institute] )
* Peter Tonoli ([http://www.bobim.org The O'Brien Institute] )
* Peter Tonoli ([http://www.stv.unimelb.edu.au The University of Melbourne, St. Vincent's Hospital Academic Centre] )
* Petr Hanousek ([http://www.zcu.cz University of West Bohemia], Czech Republic)
* Philip Court ([http://www.icestack.com Icestack])
* Philip Lang ([http://www.concentrix.com Concentrix Corp.])
* Phil Plumbo ([http://www.printwarellc.com Printware, LLC])
* [[PHP4Hosting]] ([http://www.php4hosting.com PHP4Hosting])
* Pierre Baume ([http://www.ams-ix.net AMS-IX BV])
* Prasun Sinha
* Ralph Chambers ([http://www.popularreview.com ITSolution systems])
* Raghu Siddarth ([http://ritsnet.com RITSnet])
* Ratish Ravindran {[System Engineer, India]}
* Ralph Chambers
* Ralph G (jdshelp.org)
* Ramon Borges ([http://www.unimedjp.com.br Unimed João Pessoa])
* [http://www.ramzz-tech.co.za RAMZZ TECH] (South Africa)
* [[RandyMcEoin]] ([http://www.pe.com The Press-Enterprise])
* rapaman (Remote Admin Service, UA [http://remote-admin-service.encrypted-life.net])
* [http://requesttracker.wikia.com/wiki/User:RaviMahendra RaviMahendra] (Student)
* [[RayFaith]] ([http://mitsloan.mit.edu MIT Sloan])
* Reed Loden
* Rémi REY
* [http://www.remc1.org/ REMC1 SupportNet]
* Riccardo Capecchi ([http://www.cineca.it/ Cineca, Interuniversity Consortium])
* Rich Morgan ([[FutureTrade]] Technologies) [http://www.futuretrade.com/]
* Richard Arker ([http://www.cs.st-andrews.ac.uk/ School of Computer Science], University of St Andrews)
* Richard Clark ([http://www.chooseportal.com Portal])
* [[RichardEllis]] Contractor at([http://www.sun.com Sun Microsystems])
* [[RichardHarman]]
* Ricky Baca, [http://www.lewiscenter.org Lewis Center for Educational Research] (Apple Valley, CA USA)
* Rikard Cidh ([http://www.magdadigital.se/ Magda Digital], Norrköping, Sweden]
* Rob Gillan ([[DZhoN]] Pty. Ltd.)
* Rob Matney ([http://www.amicus.com Amicus, Inc.])
* Robert d'Apice ([https://prosple.com.au Prosple])
* Robert Guerra ([http://www.privaterra.org Privaterra]) (Toronto, Canada)
* Robert Heller ([http://www.deepsoft.com Deepwoods Software]) (Wendell, MA USA)
* [[RobHooft]] ([http://www.bruker-nonius.com Bruker Nonius])
* [http://www.zanfur.com/resume.html Robin Battey]
* [[RobinEricsson]] ([http://www.profecta.se Profecta])
* [[RobMunsch]]
* [[RobPickering]] ([http://www.proscan.com ProScan Imaging])
* [[RobWalker]]
* Rodney Rindels, Director, Information Systems, ([http://www.navinetclaims.com NaviMedix - NaviNet Claims])
* Roger Mastrude ([County of Santa Cruz, California])
* [[RolfSchaufelberger]] ([http://www.mypixler.com plusW])
* Ron van den Burg (A non-disclosed customer of [http://www.logica.com Logica NL])
* Ron Damiano [http://www.imapp.com (IMAPP, Inc])
* [[User:Gould_ron|Ron Gould]] ([http://www.standsure.com/ Stand Sure Systems])
* Ronald Nissley (Eastern Mennonite Missions, [http://www.emm.org])
* Roses L ODOUNGA (Network Information Centre - GA)
* Ruddock, Richard (ECIT Institute, Queen's University of Belfast [http://www.ecit.qub.ac.uk])
* [[RuslanZakirov]]
* Ryos Suzuki ([http://www.sinby.com Sinby Crop.])
* Sam Byrne [http://www.altia.com Altia, Inc]
* Sannse Carter ([http://www.wikia.com Wikia]
* Savannah Brien
* Scott B (Intercasting [http://www.intercasting.com])
* Scott Chamings (ACH Group Inc)
* Scott Courtney ([http://sca.org/ Society for Creative Anachronism])
* Scott Packard ([http://cae.jpl.nasa.gov/ Jet Propulsion Laboratory])
* Scott Thomson ([http://www.uua.org/ Unitarian Universalist Association] )
* Scott ([http://www.sunyit.edu State University of New York Institute of Technology] )
* [[ScottHebert]] (CAE, Montreal, Canada)
* Sean Burke-Gaffney (Aeroplan)
* Sean D. Conway ([http://www.mts.ca MTS Allstream])
* Sean Killen ([http://www.fbs.leeds.ac.uk Faculty of Biological Sciences, University of Leeds])
* Sean [[McGrath]] (Roosevelt Middle School) (Oakland, California)
* Sean Turner ([http://help.wbs.ac.uk Warwick Business School - WBS Solutions])
* [[SebastianBrady]] ([http://www.missinglink.net.au Missing Link Records])
* Sebastien Person ([http://www.easter-eggs.com Easter-eggs])
* Seib Seibl (Yesmail [http://www.yesmail.com] /infoUSA)
* Sergio Barrera (Tech.Support San Jose Unified)
* [[Sharan Kalwani]] ([https://icer.msu.edu/hpcc Institute for Cyber-Enabled Research ] Michigan State University)
* Shen Yuguo ([http://www.ihpc.a-star.edu.sg Institute of High Performance Computing])
* Silvio Levy (Mathematical Sciences Publishers)
* Simon Jester
* Simon Kuhn (EECS Department of Case Western Reserve University, Cleveland, OH, USA)
* Simone Sanna ([http://www.tinet.net/ TINet S.p.A.])
* [[SixApart]] ([sixapart.com www.sixapart.com])
* Stefano Antonelli ([[StefanoAntonelli]] CNAF Bologna, Italy)
* Steffen Lindner ([http://www.aeryon.com/ Aeryon Labs Inc.], Waterloo, Canada)
* [[Stennie]]
* Stephen Clayton
* Stephen Fung ([[[HKNet]] Company Limited])
* Stephen Hancock ([http://www.onerhino.com OneRhino])
* [http://wiki.bestpractical.com/view/Stennie Stephen Steneker] ([http://www.grox.com.au Grox Pty Ltd])
* Stephen Turner
* Steve Carol (Lincoln University, PA)
* Steve Gorman ([http://www.knightsdirect.com Knights Direct])
* Steve Grzywinski ([http://www.include-im.com #include <> information management, inc.])
* Steve Holmes (Purdue University/[[ITaP]]/TLT)
* Steve Ingersoll (Nevada State Health Division)
* Steve Rieger (Tbwa/Chiat/Day) [http://www.tbwa.com]
* [http://lokkur.dexter.mi.us Steve Simmons]
* Steven Teeter (Symyx Technologies)
* [[StewartTranter]] (Loughborough University)
* Stuart Mylrea (Spreadex Ltd)
* Superb Internet ([superb.net www.superb.net])
* Sujith Emmanuel
* [http://www.synetec.pl Synetec] ([http://www.synetec.pl])
* Ted Dargis Milwaukee Microbusiness, LLC [http://www.milwaukeemicro.com]
* [[ThomasMuehlstrasser]] ([http://www.science-computing.de science + computing ag], Germany)
* [mailto:Thomas.Jurewicz@ugov.gov Thomas.Jurewicz@ugov.gov] (Space Warfare Command)
* [[ThorenMcDole]] ([http://www.ee.washington.edu University of Washington Electrical Engineering])
* Thomas Braun ([https://www.flashnetworking.de], Germany)
* Tim Casada
* Tim Lapin (Concordia University, Montreal, QC, Canada)
* Tim OBrien @obrientimothya ([http://www.bse.vic.edu.au/ Bendigo South East College] )
* Tim Schaller
* [http://www.timelapse.com.au/ time lapse building]
* [[User:TimCutts|Tim Cutts]] ([http://www.sanger.ac.uk Wellcome Trust Sanger Institute] , Cambridge, UK)
* [[TimWilson]] ([http://bhmschools.org/ Buffalo-Hanover-Montrose School District], Buffalo, MN, USA)
* TJ [http://chss.uonbi.ac.ke Granger] (Innovative Emergency Management, Baton Rouge, LA, USA)
* Tobias Heinz (Vereinte Spezial Versicherungs AG, [http://www.allianz24.de] )
* Toby Darling ([http://www.ccdc.cam.ac.uk Cambridge Crystallographic Data Center])
* Tod Detre ([[CampusEAI]] [http://www.campuseai.org])
* Tom Davey (Council on Foreign Relations, NY NY USA)
* Tom Remmers (KDH Consulting)
* Tomas [[Borland]] Valenta (Trustica s.r.o., Czech republic)
* Tony Adams ([[VeriSign]], Inc.)
* Torin Jacobson ([http://www.phytec.com PHYTEC America, LLC])
* [[TorstenBrumm]] ([http://www.kuehne-nagel.com Kuehne + Nagel, Corporate IT])
* Tristan Koen ([http://www.digia.co.za Digia cc])
* Troy Spetz (Sapienza Consulting Ltd.)
* Troy Peterman
* Tyler Shen (Scouts Victoria, Australia)
* Vincent Mwamba (Africonnect Zambia Limited, Zambia)
* [http://warren.guy.net.au/ Warren Guy] ([http://www.calorieking.com CalorieKing])
* Warren Little (Meridias Capital)
* WDY Enterprises Consulting and Technical Services (wdyllc.com, Worthington, OH, USA)
* Werner Frisch ([http://www.hitmeister.de Hitmeister])
* William George
* Win Vahlkamp ([http://www.txgenco.com Texas Genco, LP])
* Wimac (Leeds, West Yorkshire, UK) [http://www.harvardeng.com]
* Wolfgang Tremmel ([http://www.de-cix.net DE-CIX])
* Walter Vargas Cooperativa Venezolana de Tecnologías Libres R.S. [http://www.covetel.com.ve/]
* Yardell Perkins ([http://www.mclinc.org MCLINC], Philadelphia, PA, USA)
* Yosi Attia (HP)
* Yossi Tissona ([http://www.colman.ac.il/english College of Management Academic Studies], Israel)

In this section, you can list organizations that you know to be using RT (usually because you've gotten an RT ticket reply from their mailgate when submitting a trouble ticket).
* [http://www.acronis.com Acronis, Inc] (a storage management solution provider)
* [http://adobe.com Adobe]
* [http://www.aeroplan.com Aeroplan]
* [http://www.aoc-uk.com Alpha Omega Computers Ltd]
* [http://www.apple.com Apple,] (You know)
* AT&T
* Allianz 24 Internetversicherer (www.allianz24.de)
* [http://www.acma.gov.au/ Australian Communications and Media Authority] Anti-Spam Team (Australian Government authority responsible for enforcing the Spam Act)
* Bendigo South East College - Australia [http://www.bse.vic.edu.au]
* [http://www.bestunion.it Best Union Company S.p.A.]
* [http://www.bitnetix.com/ Bitnetix Incorporated]
* [http://www.broadinstitute.org Broad Institute of MIT and Harvard]
* [http://www.brandeis.edu Brandeis University] [http://www.cs.brandeis.edu/ Computer Science Department] [http://www.cs.brandeis.edu/~guru/ Systems Operations Office]
* [http://www.ceh.ac.uk Centre for Ecology and Hydrology]
* [http://www.campuseai.org CampusEAI]
* [http://www.etat.lu Centre Informatique de l'Etat]
* [http://www.cineca.it Cineca,] (Interuniversity Consortium of Northeastern Italy for Automatic Computing)
* [http://www.claranet.co.uk Claranet] (Managed Service Provider, ISP, Hosting, Cloud)
* Cluster Resources Inc
* Cogent Communications
* [http://www.welnowiec.net ComNet (Internet Service Provider)]
* [http://www.connectalk.com ConnecTalk Consulting Services] (Consulting and Managed Services Provider)
* [http://www.colman.ac.il/english College of Management Academic Studies] (Israel)
* [http://www.creditcardfinder.com.au Credit Card Finder] (Australian credit card comparison)
* [http://www.cyberguard.com CyberGuard (AKA Snapgear)] (Excellent linux based firewall aplliances)
* [http://www.datainform.it Data Inform, Software Engineering]
* [http://ddn.com/ DataDirect Networks] (HPC/Video/SAN/NAS Storage Systems)
* [http://www.dataphone.at Dataphone GmbH] (Enterprise Mobility & Logistics Software)
* [http://www.de-cix.net DE-CIX] (the German Internet Exchange)
* [http://www.destar.co.uk Destar Limited] (A Mobile Services & Consultancy company)
* [http://www.dotregistrar/ dotregistrar] (an ISP)
* [http://dyndns.org dyndns.org] (DNS experts)
* [http://enithost.com EnitHost] (a Web Hosting company)
* [http://www.enta.net/ Enta] (ISP)
* [http://www.farplants.co.uk Farplants Sales Ltd ](Wholesale supplier of outdoor plants to Garden Centres and Garden Centre chains in the UK)
* Fezile Dyele ([http://www.omt.co.za OPENMIND Technologies], Consulting and Managed Services)
* [http://www.foxmarks.com Foxmarks]
* [http://www.foodditive.com Foodditive] (consumer information site for food additives)
* [http://www.free.fr/ Free] (a French ISP)
* [http://www.ges.com.pe Global Enterprise Solutions S.A.C.] (IT & Telecom Service Company - Peru)
* [http://www.groupkae.com Group Kae Ltd] (Consulting and Managed Services Provider)
* [http://www.gnet.gr Gnet Gaming Network S.A]. (Internet Stations, Greece)
* [http://www.hostedsolutions.com Hosted Solutions] (Colocation and Managed Services Provider)
* [http://www.humanistforbundet.no/ Humanistforbundet] (a Norwegian human rights organisation)
* [http://www.iloxx.de/ ILOXX] (German EBAY Payment Service)
* [http://www.networks.imdea.org Institute IMDEA Networks](Madrid, Spain).
* [http://inode.at/ inode] (an Austrian ISP)
* [http://www.internat-deutschland.de Internat GbR]
* [http://www.internode.on.net/ Internode] (an Australian ISP)
* [http://www.internetx.de/ InterNetX] (a German ISP)
* [http://itverx.com.ve/ Itverx] (IT Services)
* [http://www.joost.com/ Joost] - licensed online videos (TV, movies, etc.)
* The [http://www.gnu.org/ GNU Project] / [http://www.fsf.org Free Software Foundation]
* [http://www.phillyshipyard.com Kvaerner Philadelphia Shipyard, Inc.]
* Leaseweb
* [http://www.lime-systems.com Lime Systems]
* [http://www.linpro.no/ Linpro AS] (Norwegian free software company)
* Lycos, [http://www.lycos-europe.com/]
* [http://www.make-tracks.com.au/ Make-Tracks Secure Hosting]
* McGill University, Canada ([http://www.mcgill.ca/aoc/about/development-and-alumni-relations Dev. and Alumni Relations])
* MITRE Corporation
* [http://www.moderati.com Moderati, Inc.]
* [https://www.mynetfone.com.au/ MyNetFone] (an Australian VOIP / telephony provider)
* [http://www.mytel.net.au/ Mytel] (an Australian VOIP / telephony provider)
* [http://www.netglobalis.cl Netglobalis S.A.] (a chilean ISP)
* [http://www.netprimates.com Net Primates Ltd] (UK, Business IT Support & Telecommunication Services)
* [http://www.netregistry.com.au/ Netregistry] (an Australian webhost and domain registrar)
* [http://www.o1.com o1 Communications] (telecom services provider)
* [http://laptop.org One Laptop per Child]
* OpenAFS
* [http://rt.openssl.org OpenSSL] (the [http://www.openssl.org OpenSSL] library)
* Powerspeed Zimbabwe (www.powerspeed.co.zw)
* [http://www.packetexchange.net/ Packet Exchange] (a networking provider)
* [http://www.parttimeonline.com.au/ Part Time Online] (an Australian job site)
* Pipeline [http://chss.uonbi. Wireless]
* [https://helpdesk.piratenpartei-nrw.de Piratenpartei Deutschland LV NRW] (a German party)
* [http://planeetta.net Planeetta.net] (a networking provider)
* [[PlanetLab]]
* [http://www.plus.ru/ PLUSINFO] (a Russian ISP)
* [http://portaone.com/ PortaOne, Inc.] (VoIP and MVSO solutions company, Canada/Ukraine)
* [http://www.rackforce.com/ RackForce] (Hosting company)
* [http://www.esc7.net Region 7 Education Service Center]
* [http://rt.cpan.org rt.cpan.org] (tracks bugs in every Perl module/distribution released through [http://search.cpan.org CPAN])
* [http://rt.perl.org rt.perl.org] (the Perl 5, [http://dev.perl.org/perl6/ Perl 6], and [http://www.parrot.org/ Parrot] development teams)
* [[RTT |RTT ]](Logisitics Comany, South Africa, [http://www.rtt.co.za rtt.co.za])
* [http://www.sapienzaconsulting.com Sapienza Consulting Ltd.]
* [http://internet.sefaz.es.gov.br/index.php Sefaz_ES] (Brazil)
* Shyam Krishna Khadka(Nepal)
* [http://www.sitegratisgratis.com.br Site Grátis] (Brazil)
* [http://www.sorbs.net SORBS]
* [http://www.sosialhumanistene.no Sosialhumanistene]
* [http://www.speakeasy.net Speakeasy] (Broadband provider)
* [http://www.steinerstudios.com Steiner Studios] (Movie Studio)
* Stephan Gerard (Toshiba Tec Europe Imaging Systems [http://www.toshibatec-teis.com])
* [http://www.strongpointnetworks.com Strongpoint Networks] (Opensource Consulting, Network support)
* [http://www.swsoft.com SWsoft] (The makers of Plesk, virtual hosting software)
* [www.sysmicro.co.uk] Specialist independent service provider delivering a comprehensive range of integrated IT services and top level support.
* [http://physics.tamu.edu/ Texas A&M University Department of Physics & Astronomy]
* [http://genome.wustl.edu/ The Genome Institute]
* [http://www.tppwholesale.com.au TPP Wholesale] ((an Australian webhost and domain registrar))
* [http://www.trellian.com/ Trellian] (web software and services company)
* [http://www.tripwire.com Tripwire, Inc.] (a change auditing solution provider)
* [https://uberspace.de Uberspace - Hosting on Asteroids] (A remarkable provider of Linux-based VirtualHosts)
* [http://www.upp.cz Universal Production Partners] , Czech Republic
* [http://www.unican.es Universidad de Cantabria], Santander, Spain
* [http://www.unavarra.es Universidad Pública de Navarra]
* [http://www.bath.ac.uk University of Bath]
* University of Valencia, Valencia, [http://chss.uoni.ac.ke Spain]
* [http://www.zcu.cz University of West Bohemia], Czech Republic
* [http://www.engr.uky.edu/ecs University of Kentucky Engineering Computing Services]
* [http://www.unimelb.edu.au/ University of Melbourne, Australia]
* [http://www.ox.ac.uk University of Oxford]
* [http://www.sussexstudent.com University of Sussex Student Union]
* [http://www.uvic.ca University of Victoria]
* [http://www.washington.edu University of Washington]
* [http://www.uow.edu.au/ University of Wollongong]
* [http://www.utbox.net UTBox] (internet-based fax and SMS messaging)
* [http://www.VirtualCAD.com VirtualCAD Inc.]
* [http://www.vitamix.com Vita-Mix Corporation]
* [http://www.voonami.com Voonami] (Utah Data Center)
* [http://vonage.com/ Vonage] (a phone company)
* [http://webspacehosting.com Web hosting] (Domain name services)
* [http://www.watchour.com WatchOur.com] (website monitoring)
* [http://www.sanger.ac.uk/ Wellcome Trust Sanger Institute]
* Will Ridenour (University of Illinois Press, [http://www.press.uillinois.edu])
* Wolfram Research (makers of Mathematica software)
* [http://xmission.com Xmission] (a Utah ISP)
* Young Choi ([http://seattlelighthouse.org Seattle Lighthouse for the Blind])
* Zimbabwe Online ([[www.zol.co.zw]])
* [http://www.zscaler.com/ Zscaler] (Cloud Security)k
* Gorav Bhootra ([http://impactservices.in Impact Services and Solutions])
* [http://www.orestad-linux.se Örestad Linux] (IT Services, Sweden)
* [http://www.help4it.com help4IT] (IT Support and outsourcing, UK)
*Mrunal S (HighRadius Technologies Pvt. Ltd)
* [http//www.rangatel.com/ rangatel, Inc.] (VoIP and home phone solutions company, Canada/US)

MichaelFinn

2016-06-17T18:52:04Z

Mdfinn: Redirected page to User:Mdfinn

#REDIRECT [[User:mdfinn]]

User:Mdfinn

2016-06-17T18:50:50Z

Mdfinn:

My company's RT info:

*RT 4.2.0
*[[MySQL]] 5.1.38
*CentOS 6.7
*Apache/2.2.15
*mod_perl-2.0.4

We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a ''splendid'' job of separation.

== History ==
2009 Feb: Upgraded to 3.8.2.

2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server.

RT is on a CentOS 5.1 VM. [[MySQL]] database lives in our [[MySQL]] replicated VM back-end. (2 replicating DB servers with 2 failover [[MySQL]] proxy front-ends)

I'm '''LOVING''' 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D

User:Mdfinn

2016-06-17T18:50:29Z

Mdfinn:

My company's RT info:

*RT 4.2.0
*MySQL 5.1.38
*CentOS 6.7
*Apache/2.2.15
*mod_perl-2.0.4

We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a ''splendid'' job of separation.

== History ==
2009 Feb: Upgraded to 3.8.2.

2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server.

RT is on a CentOS 5.1 VM. [[MySQL]] database lives in our [[MySQL]] replicated VM back-end. (2 replicating DB servers with 2 failover [[MySQL]] proxy front-ends)

I'm '''LOVING''' 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D

User:Mdfinn

2016-06-17T18:47:35Z

Mdfinn: Created page with "My company's RT info: *RT 4.2.0 *MySQL 5.1.38 *CentOS 6.7 *Apache/2.2.15 *mod_perl-2.0.4 We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT..."

My company's RT info:

*RT 4.2.0
*MySQL 5.1.38
*CentOS 6.7
*Apache/2.2.15
*mod_perl-2.0.4

We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a spendid job of separation.

== History ==
2009 Feb: Upgraded to 3.8.2.

2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server.

RT is on a CentOS 5.1 VM. MySQL database lives in our MySQL replicated VM back-end. (2 replicating DB servers with 2 failover MySQL proxy front-ends)

I'm LOVING 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D