Request Tracker Wiki - User contributions [en]

CustomActionQchange

2016-11-01T08:47:02Z

Jober: minor update

Below is a custom action module for adding RT::Action:Qchange via crontool that can be called for via a query similar to this "--action RT::Action::QChange --action-arg YOURNEWQUEUE --template 'blank'"

Example <code> rt-crontool --transaction last --search RT::Search::FromSQL --search-arg "Queue = 'SLA’ AND (Status='new' OR Status='open')" --condition RT::Condition::Overdue --action RT::Action::QChange --action-arg QUEUE --template 'SLA-escalation'</code>

Create the file in a place where RT can call it (notice not to put it at a place that will be overwritten at an RT upgrade, ex /opt/rt4/lib/RT/Action/Qchange.pm

This script was created by Andy Smith.

Running on RT version 4.4.1

==Code==

<code># BEGIN BPS TAGGED BLOCK <nowiki>{{{</nowiki></code>

<code>#</code>

<code># COPYRIGHT:</code>

<code>#</code>

<code># This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC</code>

<code># <sales@bestpractical.com></code>

<code>#</code>

<code># (Except where explicitly superseded by other copyright notices)</code>

<code>#</code>

<code>#</code>

<code># LICENSE:</code>

<code>#</code>

<code># This work is made available to you under the terms of Version 2 of</code>

<code># the GNU General Public License. A copy of that license should have</code>

<code># been provided with this software, but in any event can be snarfed</code>

<code># from www.gnu.org.</code>

<code>#</code>

<code># This work is distributed in the hope that it will be useful, but</code>

<code># WITHOUT ANY WARRANTY; without even the implied warranty of</code>

<code># MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU</code>

<code># General Public License for more details.</code>

<code>#</code>

<code># You should have received a copy of the GNU General Public License</code>

<code># along with this program; if not, write to the Free Software</code>

<code># Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA</code>

<code># 02110-1301 or visit their web page on the internet at</code>

<code># <nowiki>http://www.gnu.org/licenses/old-licenses/gpl-2.0.html</nowiki>.</code>

<code>#</code>

<code>#</code>

<code># CONTRIBUTION SUBMISSION POLICY:</code>

<code>#</code>

<code># (The following paragraph is not intended to limit the rights granted</code>

<code># to you to modify and distribute this software under the terms of</code>

<code># the GNU General Public License and is only of importance to you if</code>

<code># you choose to contribute your changes and enhancements to the</code>

<code># community by submitting them to Best Practical Solutions, LLC.)</code>

<code>#</code>

<code># By intentionally submitting any modifications, corrections or</code>

<code># derivatives to this work, or any other work intended for use with</code>

<code># Request Tracker, to Best Practical Solutions, LLC, you confirm that</code>

<code># you are the copyright holder for those contributions and you grant</code>

<code># Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,</code>

<code># royalty-free, perpetual, license to use, copy, create derivative</code>

<code># works based on those contributions, and sublicense and distribute</code>

<code># those contributions and any derivatives thereof.</code>

<code>#</code>

<code># END BPS TAGGED BLOCK <nowiki>}}}</nowiki></code>

<code> 
</code>

<code>package RT::Action::QChange;</code>

<code> 
</code>

<code>use strict;</code>

<code>use warnings;</code>

<code> 
</code>

<code>use base qw(RT::Action::Notify);</code>

<code> 
</code>

<code>use Email::Address;</code>

<code> 
</code>

<code>=head1 Notify Owner or AdminCc</code>

<code> 
</code>

<code>If the owner of this ticket is Nobody, notify the AdminCcs. Otherwise, only notify the Owner.</code>

<code> 
</code>

<code>=cut</code>

<code> 
</code>

<code>sub Prepare {</code>

<code>my $self = shift;</code>

<code> 
</code>

<code>return 1;</code>

<code>}</code>

<code> 
</code>

<code>my $self;</code>

<code> 
</code>

<code>sub Commit {</code>

<code> 
</code>

<code>my $self = shift;</code>

<code> 
</code>

<code>my $argument = $self->Argument;</code>

<code>unless ( $argument ) {</code>

<code>$RT::Logger->error("Argument is mandatory for Test action");</code>

<code>return 0;</code>

<code>}</code>

<code> 
</code>

<code>my ($status, $msg) = $self->TicketObj->SetQueue("$argument");</code>

<code>if ( not $status ) {</code>

<code>RT::Logger->error("Could not reassign queue: $msg");</code>

<code>return 0;</code>

<code>}</code>

<code> 
</code>

<code> 
</code>

<code>RT::Base->_ImportOverlays();</code>

<code> 
</code>

<code>return 1;</code>

<code>}</code>

<code> 
</code>

<code>1;</code>

[[Category:Contribution]]

CustomActionQchange

2016-11-01T08:44:45Z

Jober: formatting

Below is a custom action module for adding RT::Action:Qchange via crontool that can be called for via a query similar to this "--action RT::Action::QChange --action-arg YOURQUEUE --template 'blank'"

Create the file in a place where RT can call it (notice not to put it at a place that will be overwritten at an RT upgrade, ex /opt/rt4/lib/RT/Action/Qchange.pm

This script was created by Andy Smith.

==Code==

<code># BEGIN BPS TAGGED BLOCK <nowiki>{{{</nowiki></code>

<code>#</code>

<code># COPYRIGHT:</code>

<code>#</code>

<code># This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC</code>

<code># <sales@bestpractical.com></code>

<code>#</code>

<code># (Except where explicitly superseded by other copyright notices)</code>

<code>#</code>

<code>#</code>

<code># LICENSE:</code>

<code>#</code>

<code># This work is made available to you under the terms of Version 2 of</code>

<code># the GNU General Public License. A copy of that license should have</code>

<code># been provided with this software, but in any event can be snarfed</code>

<code># from www.gnu.org.</code>

<code>#</code>

<code># This work is distributed in the hope that it will be useful, but</code>

<code># WITHOUT ANY WARRANTY; without even the implied warranty of</code>

<code># MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU</code>

<code># General Public License for more details.</code>

<code>#</code>

<code># You should have received a copy of the GNU General Public License</code>

<code># along with this program; if not, write to the Free Software</code>

<code># Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA</code>

<code># 02110-1301 or visit their web page on the internet at</code>

<code># <nowiki>http://www.gnu.org/licenses/old-licenses/gpl-2.0.html</nowiki>.</code>

<code>#</code>

<code>#</code>

<code># CONTRIBUTION SUBMISSION POLICY:</code>

<code>#</code>

<code># (The following paragraph is not intended to limit the rights granted</code>

<code># to you to modify and distribute this software under the terms of</code>

<code># the GNU General Public License and is only of importance to you if</code>

<code># you choose to contribute your changes and enhancements to the</code>

<code># community by submitting them to Best Practical Solutions, LLC.)</code>

<code>#</code>

<code># By intentionally submitting any modifications, corrections or</code>

<code># derivatives to this work, or any other work intended for use with</code>

<code># Request Tracker, to Best Practical Solutions, LLC, you confirm that</code>

<code># you are the copyright holder for those contributions and you grant</code>

<code># Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,</code>

<code># royalty-free, perpetual, license to use, copy, create derivative</code>

<code># works based on those contributions, and sublicense and distribute</code>

<code># those contributions and any derivatives thereof.</code>

<code>#</code>

<code># END BPS TAGGED BLOCK <nowiki>}}}</nowiki></code>

<code> 
</code>

<code>package RT::Action::QChange;</code>

<code> 
</code>

<code>use strict;</code>

<code>use warnings;</code>

<code> 
</code>

<code>use base qw(RT::Action::Notify);</code>

<code> 
</code>

<code>use Email::Address;</code>

<code> 
</code>

<code>=head1 Notify Owner or AdminCc</code>

<code> 
</code>

<code>If the owner of this ticket is Nobody, notify the AdminCcs. Otherwise, only notify the Owner.</code>

<code> 
</code>

<code>=cut</code>

<code> 
</code>

<code>sub Prepare {</code>

<code>my $self = shift;</code>

<code> 
</code>

<code>return 1;</code>

<code>}</code>

<code> 
</code>

<code>my $self;</code>

<code> 
</code>

<code>sub Commit {</code>

<code> 
</code>

<code>my $self = shift;</code>

<code> 
</code>

<code>my $argument = $self->Argument;</code>

<code>unless ( $argument ) {</code>

<code>$RT::Logger->error("Argument is mandatory for Test action");</code>

<code>return 0;</code>

<code>}</code>

<code> 
</code>

<code>my ($status, $msg) = $self->TicketObj->SetQueue("$argument");</code>

<code>if ( not $status ) {</code>

<code>RT::Logger->error("Could not reassign queue: $msg");</code>

<code>return 0;</code>

<code>}</code>

<code> 
</code>

<code> 
</code>

<code>RT::Base->_ImportOverlays();</code>

<code> 
</code>

<code>return 1;</code>

<code>}</code>

<code> 
</code>

<code>1;</code>

[[Category:Contribution]]

CustomActionQchange

2016-11-01T08:43:16Z

Jober: CustomActionQchange, new page.

Extension - Queue Change On Update

2016-10-27T19:51:06Z

Jober: tested script

Below the installer script for the RT plugin QueueChangeOnUpdate.

This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.

Note: This extension works for RT 4.4.1 on Ubuntu 14.04.3 LTS, tested 20161027.

==Source==
This extension was originally posted on:
*http://pleh.info/wiki/rt/rt-extension-queuechangeonupdate

==Link==
Link to the old .sh file
*http://www.gossamer-threads.com/lists/engine?do=post_attachment;postatt_id=4236;list=rt

==Installation script==
Create this script on your RT instance (this was tested on Debian), running it will create the required files (everything it does is written in the script, no secrets there ^_~).

This was inspirerd by the Custom Fields On Update extension by Ruslan and works verry well allong with it.

;[http://pleh.info/_export/code/wiki/rt/rt-extension-queuechangeonupdate?codeblock=0 RT-Extension-QueueChangeOnUpdate.sh]
;
<code>#!/bin/bash</code>

<code> 
</code>

<code># ---</code>

<code># This script installs the Request Tracker plugin RT::Extension::QueueChangeOnUpdate</code>

<code># ---</code>

<code> 
</code>

<code># RT installation path</code>

<code>rt_dir=/opt/rt4</code>

<code> 
</code>

<code># Plugin directory paths</code>

<code>UpdateHTML_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/html/Callbacks/QueueChangeOnUpdate/Ticket/Update.html</code>

<code>Extension_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib/RT/Extension</code>

<code>lib_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib</code>

<code> 
</code>

<code># ---</code>

<code># Create the directories, this is based on an RT installation in /opt/rt4</code>

<code># ---</code>

<code> 
</code>

<code>mkdir -p $rt_dir/$UpdateHTML_dir</code>

<code>mkdir -p $rt_dir/$Extension_dir</code>

<code> 
</code>

<code># ---</code>

<code># Create the AfterWorked file</code>

<code># ---</code>

<code> 
</code>

<code>echo '<nowiki><tr></nowiki></code>

<code><nowiki><td class="label"></nowiki>Queue:<nowiki></td></nowiki></code>

<code><nowiki><td></nowiki></code>

<code><& /Elements/SelectQueue,</code>

<code>Name => "Queue",</code>

<code>Default => $Ticket->QueueObj->Id,</code>

<code>InTable => 1,</code>

<code>&></code>

<code><nowiki></td></nowiki></code>

<code><nowiki></tr></nowiki></code>

<code><%ARGS></code>

<code>$Ticket</code>

<code></%ARGS>' > $rt_dir/$UpdateHTML_dir/AfterWorked</code>

<code> 
</code>

<code># ---</code>

<code># Create the perllocal.pod file</code>

<code># ---</code>

<code> 
</code>

<code>echo '=head2 Mon Feb 13 09:52:24 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate></code>

<code> 
</code>

<code>=over 4</code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<LINKTYPE: dynamic></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<VERSION: 0.01></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<EXE_FILES: ></code>

<code> 
</code>

<code>=back</code>

<code> 
</code>

<code>=head2 Mon Feb 13 11:52:17 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate></code>

<code> 
</code>

<code>=over 4</code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<LINKTYPE: dynamic></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<VERSION: 0.01></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<EXE_FILES: ></code>

<code> 
</code>

<code>=back' > $rt_dir/$lib_dir/perllocal.pod</code>

<code> 
</code>

<code># ---</code>

<code># Create the QueueChangeOnUpdate.pm file</code>

<code># ---</code>

<code> 
</code>

<code>echo "use 5.008003;</code>

<code>use strict;</code>

<code>use warnings;</code>

<code> 
</code>

<code>package RT::Extension::QueueChangeOnUpdate;</code>

<code> 
</code>

<code>our \$VERSION = '0.01';</code>

<code> 
</code>

<code>=head1 NAME</code>

<code> 
</code>

<code>RT::Extension::QueueChangeOnUpdate - edit ticket's Queue on reply/comment</code>

<code> 
</code>

<code>=head1 DESCRIPTION</code>

<code> 
</code>

<code>This extension adds often requested feature - update of ticket's Queue on</code>

<code>reply and comment.</code>

<code> 
</code>

<code>This is for RT 4.0.x.</code>

<code> 
</code>

<code>=head1 INSTALLATION</code>

<code> 
</code>

<code>To install run the script, it'll create all the files and directories.</code>

<code> 
</code>

<code>Register 'RT::Extension::QueueChangeOnUpdate' in the site config;</code>

<code> 
</code>

<code>Set(@Plugins, qw(</code>

<code>RT::Extension::QueueChangeOnUpdate</code>

<code>... other plugins you may have ...</code>

<code>));</code>

<code> 
</code>

<code>If you're also using RT::Extension::CustomFieldsOnUpdate then make sure</code>

<code>you include the QueueChangeOnUpdate plugin before the CustomFieldsOnUpdate.</code>

<code> 
</code>

<code>Set(@Plugins, qw(</code>

<code>RT::Extension::QueueChangeOnUpdate</code>

<code>RT::Extension::CustomFieldsOnUpdate</code>

<code>... other plugins you may have ...</code>

<code>));</code>

<code> 
</code>

<code>=cut</code>

<code> 
</code>

<code>=head1 AUTHOR</code>

<code> 
</code>

<code>Bart E<lt>bart@pleh.infoE<gt></code>

<code> 
</code>

<code>=head1 LICENSE</code>

<code> 
</code>

<code>Under the same terms as perl itself.</code>

<code> 
</code>

<code>=cut</code>

<code> 
</code>

<code>1;" > $rt_dir/$Extension_dir/QueueChangeOnUpdate.pm</code>

Add the option to change the queue during a comment or reply
[[Category:Contribution]]

Extension - Queue Change On Update

2016-10-27T15:02:25Z

Jober: /* Installation script */ Fixed .sh preview

Below the installer script for the RT plugin QueueChangeOnUpdate.

This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.

This extension still works for RT 4.2.*
==Source==
This extension was originally posted on:
*http://pleh.info/wiki/rt/rt-extension-queuechangeonupdate

==Link==
Link to the old .sh file
*http://www.gossamer-threads.com/lists/engine?do=post_attachment;postatt_id=4236;list=rt

==Installation script==
Create this script on your RT instance (this was tested on Debian), running it will create the required files (everything it does is written in the script, no secrets there ^_~).

This was inspirerd by the Custom Fields On Update extension by Ruslan and works verry well allong with it.

;[http://pleh.info/_export/code/wiki/rt/rt-extension-queuechangeonupdate?codeblock=0 RT-Extension-QueueChangeOnUpdate.sh]
;
<code>#!/bin/bash</code>

<code> 
</code>

<code># ---</code>

<code># This script installs the Request Tracker plugin RT::Extension::QueueChangeOnUpdate</code>

<code># ---</code>

<code> 
</code>

<code># RT installation path</code>

<code>rt_dir=/opt/rt4</code>

<code> 
</code>

<code># Plugin directory paths</code>

<code>UpdateHTML_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/html/Callbacks/QueueChangeOnUpdate/Ticket/Update.html</code>

<code>Extension_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib/RT/Extension</code>

<code>lib_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib</code>

<code> 
</code>

<code># ---</code>

<code># Create the directories, this is based on an RT installation in /opt/rt4</code>

<code># ---</code>

<code> 
</code>

<code>mkdir -p $rt_dir/$UpdateHTML_dir</code>

<code>mkdir -p $rt_dir/$Extension_dir</code>

<code> 
</code>

<code># ---</code>

<code># Create the AfterWorked file</code>

<code># ---</code>

<code> 
</code>

<code>echo '<nowiki><tr></nowiki></code>

<code><nowiki><td class="label"></nowiki>Queue:<nowiki></td></nowiki></code>

<code><nowiki><td></nowiki></code>

<code><& /Elements/SelectQueue,</code>

<code>Name => "Queue",</code>

<code>Default => $Ticket->QueueObj->Id,</code>

<code>InTable => 1,</code>

<code>&></code>

<code><nowiki></td></nowiki></code>

<code><nowiki></tr></nowiki></code>

<code><%ARGS></code>

<code>$Ticket</code>

<code></%ARGS>' > $rt_dir/$UpdateHTML_dir/AfterWorked</code>

<code> 
</code>

<code># ---</code>

<code># Create the perllocal.pod file</code>

<code># ---</code>

<code> 
</code>

<code>echo '=head2 Mon Feb 13 09:52:24 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate></code>

<code> 
</code>

<code>=over 4</code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<LINKTYPE: dynamic></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<VERSION: 0.01></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<EXE_FILES: ></code>

<code> 
</code>

<code>=back</code>

<code> 
</code>

<code>=head2 Mon Feb 13 11:52:17 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate></code>

<code> 
</code>

<code>=over 4</code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<LINKTYPE: dynamic></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<VERSION: 0.01></code>

<code> 
</code>

<code>=item *</code>

<code> 
</code>

<code>C<EXE_FILES: ></code>

<code> 
</code>

<code>=back' > $rt_dir/$lib_dir/perllocal.pod</code>

<code> 
</code>

<code># ---</code>

<code># Create the QueueChangeOnUpdate.pm file</code>

<code># ---</code>

<code> 
</code>

<code>echo "use 5.008003;</code>

<code>use strict;</code>

<code>use warnings;</code>

<code> 
</code>

<code>package RT::Extension::QueueChangeOnUpdate;</code>

<code> 
</code>

<code>our \$VERSION = '0.01';</code>

<code> 
</code>

<code>=head1 NAME</code>

<code> 
</code>

<code>RT::Extension::QueueChangeOnUpdate - edit ticket's Queue on reply/comment</code>

<code> 
</code>

<code>=head1 DESCRIPTION</code>

<code> 
</code>

<code>This extension adds often requested feature - update of ticket's Queue on</code>

<code>reply and comment.</code>

<code> 
</code>

<code>This is for RT 4.0.x.</code>

<code> 
</code>

<code>=head1 INSTALLATION</code>

<code> 
</code>

<code>To install run the script, it'll create all the files and directories.</code>

<code> 
</code>

<code>Register 'RT::Extension::QueueChangeOnUpdate' in the site config;</code>

<code> 
</code>

<code>Set(@Plugins, qw(</code>

<code>RT::Extension::QueueChangeOnUpdate</code>

<code>... other plugins you may have ...</code>

<code>));</code>

<code> 
</code>

<code>If you're also using RT::Extension::CustomFieldsOnUpdate then make sure</code>

<code>you include the QueueChangeOnUpdate plugin before the CustomFieldsOnUpdate.</code>

<code> 
</code>

<code>Set(@Plugins, qw(</code>

<code>RT::Extension::QueueChangeOnUpdate</code>

<code>RT::Extension::CustomFieldsOnUpdate</code>

<code>... other plugins you may have ...</code>

<code>));</code>

<code> 
</code>

<code>=cut</code>

<code> 
</code>

<code>=head1 AUTHOR</code>

<code> 
</code>

<code>Bart E<lt>bart@pleh.infoE<gt></code>

<code> 
</code>

<code>=head1 LICENSE</code>

<code> 
</code>

<code>Under the same terms as perl itself.</code>

<code> 
</code>

<code>=cut</code>

<code> 
</code>

<code>1;" > $rt_dir/$Extension_dir/QueueChangeOnUpdate.pm</code>

Add the option to change the queue during a comment or reply
[[Category:Contribution]]

Extension - Queue Change On Update

2016-10-27T15:00:51Z

Jober: /* Installation script */

Below the installer script for the RT plugin QueueChangeOnUpdate.

This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.

This extension still works for RT 4.2.*
==Source==
This extension was originally posted on:
*http://pleh.info/wiki/rt/rt-extension-queuechangeonupdate

==Link==
Link to the old .sh file
*http://www.gossamer-threads.com/lists/engine?do=post_attachment;postatt_id=4236;list=rt

==Installation script==
Create this script on your RT instance (this was tested on Debian), running it will create the required files (everything it does is written in the script, no secrets there ^_~).

This was inspirerd by the Custom Fields On Update extension by Ruslan and works verry well allong with it.

;[http://pleh.info/_export/code/wiki/rt/rt-extension-queuechangeonupdate?codeblock=0 RT-Extension-QueueChangeOnUpdate.sh]
;
<code>
#!/bin/bash

# ---
# This script installs the Request Tracker plugin RT::Extension::QueueChangeOnUpdate
# ---

# RT installation path
rt_dir=/opt/rt4

# Plugin directory paths
UpdateHTML_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/html/Callbacks/QueueChangeOnUpdate/Ticket/Update.html
Extension_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib/RT/Extension
lib_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib

# ---
# Create the directories, this is based on an RT installation in /opt/rt4
# ---

mkdir -p $rt_dir/$UpdateHTML_dir
mkdir -p $rt_dir/$Extension_dir

# ---
# Create the AfterWorked file
# ---

echo '<tr>
<td class="label">Queue:</td>
<td>
<& /Elements/SelectQueue,
Name => "Queue",
Default => $Ticket->QueueObj->Id,
InTable => 1,
&>
</td>
</tr>
<%ARGS>
$Ticket
</%ARGS>' > $rt_dir/$UpdateHTML_dir/AfterWorked

# ---
# Create the perllocal.pod file
# ---

echo '=head2 Mon Feb 13 09:52:24 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate>

=over 4

=item *

C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib>

=item *

C<LINKTYPE: dynamic>

=item *

C<VERSION: 0.01>

=item *

C<EXE_FILES: >

=back

=head2 Mon Feb 13 11:52:17 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate>

=over 4

=item *

C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib>

=item *

C<LINKTYPE: dynamic>

=item *

C<VERSION: 0.01>

=item *

C<EXE_FILES: >

=back' > $rt_dir/$lib_dir/perllocal.pod

# ---
# Create the QueueChangeOnUpdate.pm file
# ---

echo "use 5.008003;
use strict;
use warnings;

package RT::Extension::QueueChangeOnUpdate;

our \$VERSION = '0.01';

=head1 NAME

RT::Extension::QueueChangeOnUpdate - edit ticket's Queue on reply/comment

=head1 DESCRIPTION

This extension adds often requested feature - update of ticket's Queue on
reply and comment.

This is for RT 4.0.x.

=head1 INSTALLATION

To install run the script, it'll create all the files and directories.

Register 'RT::Extension::QueueChangeOnUpdate' in the site config;

Set(@Plugins, qw(
RT::Extension::QueueChangeOnUpdate
... other plugins you may have ...
));

If you're also using RT::Extension::CustomFieldsOnUpdate then make sure
you include the QueueChangeOnUpdate plugin before the CustomFieldsOnUpdate.

Set(@Plugins, qw(
RT::Extension::QueueChangeOnUpdate
RT::Extension::CustomFieldsOnUpdate
... other plugins you may have ...
));

=cut

=head1 AUTHOR

Bart E<lt>bart@pleh.infoE<gt>

=head1 LICENSE

Under the same terms as perl itself.

=cut

1;" > $rt_dir/$Extension_dir/QueueChangeOnUpdate.pm</rt></code>
Add the option to change the queue during a comment or reply
[[Category:Contribution]]

Extension - Queue Change On Update

2016-10-27T14:58:29Z

Jober: Added link since old is broken

Below the installer script for the RT plugin QueueChangeOnUpdate.

This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.

This extension still works for RT 4.2.*
==Source==
This extension was originally posted on:
*http://pleh.info/wiki/rt/rt-extension-queuechangeonupdate

==Link==
Link to the old .sh file
*http://www.gossamer-threads.com/lists/engine?do=post_attachment;postatt_id=4236;list=rt

==Installation script==
Create this script on your RT instance (this was tested on Debian), running it will create the required files (everything it does is written in the script, no secrets there ^_~).

This was inspirerd by the Custom Fields On Update extension by Ruslan and works verry well allong with it.

;[http://pleh.info/_export/code/wiki/rt/rt-extension-queuechangeonupdate?codeblock=0 RT-Extension-QueueChangeOnUpdate.sh]
;

#!/bin/bash

# ---
# This script installs the Request Tracker plugin RT::Extension::QueueChangeOnUpdate
# ---

# RT installation path
rt_dir=/opt/rt4

# Plugin directory paths
UpdateHTML_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/html/Callbacks/QueueChangeOnUpdate/Ticket/Update.html
Extension_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib/RT/Extension
lib_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib

# ---
# Create the directories, this is based on an RT installation in /opt/rt4
# ---

mkdir -p $rt_dir/$UpdateHTML_dir
mkdir -p $rt_dir/$Extension_dir

# ---
# Create the AfterWorked file
# ---

echo '<tr>
<td class="label">Queue:</td>
<td>
<& /Elements/SelectQueue,
Name => "Queue",
Default => $Ticket->QueueObj->Id,
InTable => 1,
&>
</td>
</tr>
<%ARGS>
$Ticket
</%ARGS>' > $rt_dir/$UpdateHTML_dir/AfterWorked

# ---
# Create the perllocal.pod file
# ---

echo '=head2 Mon Feb 13 09:52:24 2012: C<Module> L<rt::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate>

=over 4

=item *

C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib>

=item *

C<LINKTYPE: dynamic>

=item *

C<VERSION: 0.01>

=item *

C<EXE_FILES: >

=back

=head2 Mon Feb 13 11:52:17 2012: C<Module> L<RT::Extension::QueueChangeOnUpdate|RT::Extension::QueueChangeOnUpdate>

=over 4

=item *

C<installed into: /opt/rt4/local/plugins/RT-Extension-QueueChangeOnUpdate/lib>

=item *

C<LINKTYPE: dynamic>

=item *

C<VERSION: 0.01>

=item *

C<EXE_FILES: >

=back' > $rt_dir/$lib_dir/perllocal.pod

# ---
# Create the QueueChangeOnUpdate.pm file
# ---

echo "use 5.008003;
use strict;
use warnings;

package RT::Extension::QueueChangeOnUpdate;

our \$VERSION = '0.01';

=head1 NAME

RT::Extension::QueueChangeOnUpdate - edit ticket's Queue on reply/comment

=head1 DESCRIPTION

This extension adds often requested feature - update of ticket's Queue on
reply and comment.

This is for RT 4.0.x.

=head1 INSTALLATION

To install run the script, it'll create all the files and directories.

Register 'RT::Extension::QueueChangeOnUpdate' in the site config;

Set(@Plugins, qw(
RT::Extension::QueueChangeOnUpdate
... other plugins you may have ...
));

If you're also using RT::Extension::CustomFieldsOnUpdate then make sure
you include the QueueChangeOnUpdate plugin before the CustomFieldsOnUpdate.

Set(@Plugins, qw(
RT::Extension::QueueChangeOnUpdate
RT::Extension::CustomFieldsOnUpdate
... other plugins you may have ...
));

=cut

=head1 AUTHOR

Bart E<lt>bart@pleh.infoE<gt>

=head1 LICENSE

Under the same terms as perl itself.

=cut

1;" > $rt_dir/$Extension_dir/QueueChangeOnUpdate.pm</rt>
Add the option to change the queue during a comment or reply
[[Category:Contribution]]