DebianJessieInstallGuide

2016-12-19T19:57:22Z

Im0:

{{UnofficialInstallGuide}}

These are my notes from deploying RT4 in Debian using packages, I will try to make this more indepth as time goes on. Please note that I am not an expert in this and feel free to add to this / modify as needed.

==Useful Links==
* [http://burn.co.nz/blog/?p=54 RT Installation With Apache] (This is for Wheezy but still useful)
* [https://github.com/bestpractical/rt-extension-nginx/ Official RT Extension for Nginx Optimisation]
* [https://www.soljerome.com/blog/2012/03/16/installing-request-tracker-on-debian-wheezy-with-nginx/ RT Installation with Nginx]

==Requirements==

==Packages==

Here is a summary of the packages for apt that are available for use.

===request-tracker4===

this installs the rt4 core

===rt4-db-mysql===

This will configure the RT4 database, best to run after installing 'request-tracker4', it does not install mysql-server so you will need to install that first.

===rt4-apache2===

Note: for Debian Jessie 8.5 the information below does not apply. All necessary libraries are installed with rt4-apache2. Also no modules had to be manually enabled using a2enmod

you may need to edit /etc/apt/sources so that you can get libapache2-mod-fcgi and libapache2-mod-perl2
<nowiki>deb http://ftp.es.debian.org/debian stable main contrib non-free
deb-src http://ftp.es.debian.org/debian stable main contrib non-free

deb http://ftp.debian.org/debian/ wheezy-updates main contrib non-free
deb-src http://ftp.debian.org/debian/ wheezy-updates main contrib non-free

deb http://security.debian.org/ wheezy/updates main contrib non-free
deb-src http://security.debian.org/ wheezy/updates main contrib non-free</nowiki>
this installs apache as well as sample config files in /etc/request-tracker4 (I think, they might just be there from the start)
it also installs some other stuff :) see [https://packages.debian.org/jessie/rt4-apache2 Debian Packages: rt4-apache2]

You may need to manually install libapache2-mod-fcgi / libapache2-mod-perl2 try <code>a2enmod mod-perl2</code> and see what output you get

===rt4-fcgi===
This installs fastcgi related packages for use with nginx, it is not required for apache

==Different File Locations==
The Debian packages install the files to locations different than it would be if installing from source, see below:

* /usr/bin/rt-* (contains rt-mailgate etc.)
* /usr/share/request-tracker4/ (contains html files etc)
* /usr/share/request-tracker4/rt-server?/ (contains rt-server, rt-server.fcgi, rt-server.pl etc.)
* /etc/request-tracker4/ (contains rtconfig.pm and sample config files for apache)

==Installation==

set the hostname for the server that the clients will use to browse to it

install mysql-server first, to set up an administrative password that will be asked during the rt4-db-mysql installation

<code>apt-get install mysql-server</code>

install request-tracker4 with apt to install the core features and any additional packages

<code>apt-get install request-tracker4 rt4-db-mysql rt4-apache2</code>

this should deal with installation of all necessary apache2 packages follow the configuration for the database setup and rt root password

check the apache sample config files located in /etc/request-tracker4/

you can just add the following in the end of the virtualhost block in /etc/apache2/sites-enabled/000-default.conf

<code>Include /etc/request-tracker4/apache2-modperl2.conf

RedirectMatch ^/$ /rt</code>

restart apache and try to browse to http://hostname/rt and you can sign in with root && password

this will give you a very very basic setup, please only use this guide for reference as it is incomplete

Request Tracker Wiki - User contributions [en]

DebianJessieInstallGuide