Request Tracker Wiki - User contributions [en]

Talk:CustomConditionSnippets

2017-06-29T16:05:42Z

Hoha:

Hi everyone,

can someone explain to me why the ticket still gets opened?

<pre>
my @QueueList = qw(DE_Testqueue);
my $Days = 1; # 1 sec

my $TransactionObj = $self->TransactionObj;
my $TicketObj = $self->TicketObj;
my $QueueObj = $TicketObj->QueueObj;
my $QueueName = $QueueObj->Name;

return 0 unless $TransactionObj->Type eq 'Correspond';

if ( ( grep /$QueueName/, @QueueList ) &&
$TransactionObj->IsInbound &&
$TicketObj->Status eq 'resolved' &&
time() - $TicketObj->ResolvedObj->Unix > $Days ) {
return 1; # send mail template
} else {
$TicketObj->SetStatus( 'open' );
return 0; # don't send mail template
}
</pre>

the part that is not working is: $TicketObj->Status eq 'resolved' &&
Many thanks in advance and Best Regards.

Talk:CustomConditionSnippets

2017-06-29T16:05:02Z

Hoha:

Hi everyone,

can someone explain to me why the ticket still gets opened?

<pre>
my @QueueList = qw(DE_Testqueue);
my $Days = 1; # 1 sec

my $TransactionObj = $self->TransactionObj;
my $TicketObj = $self->TicketObj;
my $QueueObj = $TicketObj->QueueObj;
my $QueueName = $QueueObj->Name;

return 0 unless $TransactionObj->Type eq 'Correspond';

if ( ( grep /$QueueName/, @QueueList ) &&
$TransactionObj->IsInbound &&
'''$TicketObj->Status eq 'resolved' &&'''
time() - $TicketObj->ResolvedObj->Unix > $Days ) {
return 1; # send mail template
} else {
$TicketObj->SetStatus( 'open' );
return 0; # don't send mail template
}
</pre>

Many thanks in advance and Best Regards.

Talk:CustomConditionSnippets

2017-06-29T16:04:24Z

Hoha: Created page with "Hi everyone, can someone explain to me why the ticket still gets opened? <pre> my @QueueList = qw(DE_Testqueue); my $Days = 1; # 1 sec my $TransactionObj = $self->Transacti..."